athenaOne Dental (for FQHCs) — Relevant athenaOne Workflows
athenaOne Dental is only available for FQHCs on athenaOne.
You can use existing athenaOne features to complete the athenaOne Dental related workflows listed in this topic.
The following workflows must be completed in the athenaOne.
If you're looking for more information about these workflows outside of what is described in O-help before completing these workflows, consult with your CSM, onboarding project team, or the CSC. On the Main Menu, click Support then Create Case or Call.
Dental Case Routing — Internal and External
Use these instructions to learn more about creating a case and how to route it to the appropriate team.
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Log into athenaOne.
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Click Support.
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Click Create Case or Call.
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Click Additional Services.
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Click athenaOne Dental.
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Click Create Online Case.
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Complete the appropriate fields.
Tip: Please keep in mind a detailed description with patient IDs and screenshots will help expedite troubleshooting).
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Click Create Online Case.
The following lists are intended to display each athenaOne Dental related athenaOne workflow as a link to their relevant O-help topics.
Highlighted athenaOne workflows
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Patient Registration
See Patient Registration and Quickview.
Separate topics related to patient registration:-
Medical Insurance
See Patient Registration and Quickview or more information on patient insurance.
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Household Income
See Patient Registration for more information on income information related to the patient, their family, or household.
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Preferred Pharmacy
See Quickview for more infomation on setting a default pharmacy (located in Chart Home/Links/Care Summary section)
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Electronic Prescription transmissions
See User Guide — Enhanced E-Prescribing with Surescripts -
Electronic Claims transmissions
See User Guide — Clearinghouses and EMC Receivers -
Posting Insurance payments
See Post Payment
Administrative Functionalities
General
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Note: Find information on registering new patients and updating information
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Note: Find information on registering new patients and updating information
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Custom Fields (If applicable)
- Patient Portal Access
- Register Patient for Portal
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Add Document (If applicable)
- Credit Card Processing
See Collect Payment
Note: Find information on collecting Credit Card Plus payments and non-Credit Card Plus payments. -
No Show List
See Appointment Cancellation Reasons and View patient appointments -
Phone Notes
See Patient Cases
Note: The recommended workflow in athenaOne to document a patient phone call is a using a Patient Case.
Clinical Inbox
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Document Management
See Inbox (Clinician view) and Document View -
Referrals
See Document Classification: Admin — Referral and Document Classification: Clinical Document — Consult Note
Clinical Features
General
- Quickview: Add preferred pharmacy
See Quickview for more infomation on setting a default pharmacy (located in Chart Home/Links/Care Summary section) - Patient Cases
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Add Document (If applicable)
- Register Patient for Portal
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Patient Reminders
See User Guide — ReminderCall -
Phone Notes
See Patient Cases
Note: The recommended workflow in athenaOne to document a patient phone call is a using a Patient Case.
Clinical Inbox
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Document Management
See Inbox (Clinician view) and Document View -
Health Records
See Document Classification: Medical Record Document — Historical Medical Record -
Referrals
See Document Classification: Admin — Referral and Document Classification: Clinical Document — Consult Note -
Prescriptions
See Document Classification: Prescription — New, Document Classification: Prescription — Classification, and Document Classification: Prescription — Prior Authorization Requests -
Referrals (with/without attachments)
See User Guide — Consult Order Progress Tracker
Encounter
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Chart Tabs
See Patient Chart and User Guide — The 5-Stage Patient Encounter -
Histories
See History Section -
Visits
See Visits and Cases -
Add Diagnosis
See Diagnosis Lookup -
Sign Prescription Order
See Order Sign-Off -
Enter and sign referral order(s)
See Quick Reference — To enter a consult order and User Guide — Authorizations and Referrals -
Close the Encounter
See User Guide — The 5-Stage Patient Encounter
Note: For information on closing the encounter, see the Complete the Sign-off stage section.