Card on File Overview

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The Card on File feature allows your practice to obtain preauthorization to automatically collect time of service copay and outstanding balances.

Benefits:

Card on File can

  • Improve self-pay collections

  • Reduce patient statement costs and collection agency fees

  • Reduce time to collect patient balances

  • Collect future patient balances

Resources

KPIs

  • Patient Digital Engagement Index: Encourage digital payment activity

    • Measures digital actions your patients take with respect to payment; it includes making digital payments and receiving e-statements

    • Patient Pay Yield

    • Days in Account Receivable

Reporting

Patient handling preparation

  • Patients may have questions regarding this functionality; leverage the resources linked to understand what the workflow has to offer. The more staff are familiar, the more they can share the benefits to patients.

  • Keep in mind that patients cannot contact athenahealth directly if they have troubleshooting concerns regarding the workflow. It will be the responsibility of the practice to assist them.

    • There are many resources via O-help and the Success Community, but if your question/concern cannot be answered by reviewing those, you may submit a case for further assistance.

Workflow