Notification Pay Overview (formerly GuestPay)

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Notification pay allows patients and guarantors to use a computer or mobile device to make secure online payments of outstanding balances without having to log into the Patient Portal. They are notified by SMS and e-mail messages.

Benefits: This workflow improves patient pay yield and reduces days in Accounts Receivable.

Resources

• Related Topics

• Patient Digital Engagement Index Overview

• Online Patient Payments

KPIs

• Patient Digital Engagement Index: Encourage digital payment activity

  • Measures digital actions your patients take with respect to payment; it includes making digital payments and receiving e-statements

  • Patient Pay Yield

  • Days in Account Receivable

Reporting

• Patient Communication Activity Report
• Patient Communication History

• E-Payment Activity Report

Patient handling preparation

• Patients may have questions regarding thisl functionality; leverage the resources linked to understand what the Portal has to offer. The more staff are familiar, the more they can share the benefits to patients.

• Keep in mind that patients cannot contact athenahealth directly if they have troubleshooting concerns regarding the Portal (for example, trouble logging in, how to use functionality, how to register). It will be the responsibility of the practice to assist them.

  • There are many resources via O-help and the Success Community, but if your question/concern cannot be answered by reviewing those, you may submit a case for further assistance.

Workflows