athenaPatient Overview

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The athenaPatient app provides patients convenient, mobile access to their health information and care teams whenever and wherever they are. They also have the ability to pay towards their outstanding balances.

Benefits for your practice	Benefits for your patients
The app offers the ability to improve practice efficiencies, reduce administrative work, and increase patient satisfaction.	For patients the app offers a better digital experience, simplifying access to care teams, and health information, while reducing barriers to care. Friendly, intuitive mobile workflows offer patients the ability to conduct a variety of actions to better manage their health.

Resources

• Related Topics

• athenaPatient Overview

KPIs

• Patient Digital Engagement Index (PDEI): Promote Digital Access to Care

  • Measures scheduling, confirming, and cancelling appointments

• PDEI: Promote Digital Access to Healthcare Information

  • Measures digital and non-digital check-ins

  • Total practice check-ins

• PDEI: Encourage digital payment activity

  • Measures digital actions your patients take with respect to payment; it includes making digital payments and receiving e-statements

Patient handling preparation

• Patients may have questions regarding athenaPatient functionality; leverage the resources linked to understand what the Portal has to offer. The more staff are familiar, the more they can share the benefits to patients.

• Keep in mind that patients cannot contact athenahealth directly if they have troubleshooting concerns regarding the Portal (for example, trouble logging in, how to use functionality, how to register). It will be the responsibility of the practice to assist them.

  • There are many resources via O-help and the Success Community, but if your question/concern cannot be answered by reviewing those, you may submit a case for further assistance.

Workflow