User Guide — Clinical Provider Selector

athenaClinicals + athenaCoordinator

The clinical provider selector is used primarily to select the "Send to" receiving practice, provider, facility, lab, or pharmacy for a clinical order.

 

 

You can use the options in the clinical provider selector to:

  • Add new provider — Click this link to add a new clinical provider.
    New fields appear.
    Fill out each field, and click Add.
    Note: To see the Add new provider link, you must have the Clinicals Admin or Practice Set-Up: Referring Providers/ Numbers permission.
  • Use for all orders of this type for this encounter — Select this option to make athenaOne automatically select this clinical provider for all orders of this type.
    The text that appears varies with the order type.
  • Set this lab as the patient's preferred lab — Select this option to assign all future lab orders to this clinical provider by default for this patient. If you already selected a lab, it appears on the Patient Labs tab of the selector, on the patient's Quickview, at the Check-in stage, and in the patient chart under Preferred Lab.
  • Add to patient's list of pharmacies — Select this option to add the selected pharmacy to the patient's list of pharmacies. The Set as default pharmacy for this patient option appears.
  • Set as default pharmacy for this patient — Select this option to assign future prescribed prescription and vaccine orders to this clinical provider by default for this patient.
    • If pharmacies are already selected for this patient, they appear in the Patient Pharmacies tab to the right. The default pharmacy is the first one in the list. The Patient Pharmacies list also appears in the patient chart.
    • The patient's default pharmacy also appears on the patient's Quickview and at the Check-in stage.
  • Search — Enter the name of the provider and/or parts of the address or phone number to search for any clinical provider (not necessarily a local partner or athenaCoordinator partner).
  • Patient Pharmacies — Select a pharmacy. The list of pharmacies appears only when you order a prescription for a medication or vaccine. It also appears on the Quickview and Check-in pages and in the patient chart.
  • Patient Labs — Select a lab. The preferred patient lab appears only when you order a lab test. It also appears on the Quickview and Check-in pages, and in the patient chart.

 

  1. Display the Order Routes page: On the Main Menu, click Settings > Clinicals. In the left menu, under Practice Links — Order Configuration, click Order Routes.
  2. To add an order route:
    1. Click Add new.
    2. Click Search next to the Clinical provider field.
  3. To edit an order route:
    1. Click edit next to the order route.
    2. Click the name of the existing receiver.

 

 

 

The clinical provider selector provides:

  • List of clinical partners
  • List of quickpicks
  • Search box
  • Patient pharmacies (when you order a prescription)
  • Patient labs (when you order a lab)
  • Patient imaging facility (when you order an image)

 

 

Clinical partners are receiving providers that participate in the athenaClinicals service.

 

The following icons appear next to the names of clinical partners.

  • (olive branch) — This icon indicates a clinical provider that pays for order transmission services. For referrals, the taxonomy (specialty) of this provider matches the order you are creating.
  • (olive branch and plus sign) — This icon indicates a clinical provider that pays for order transmission services and provides additional services, such as insurance verification, preregistration, or precertification upon receiving an order. For referrals, the taxonomy of this provider matches the order you are creating.

For clinical partners, the following information appears:

  • Clinical partner's name.
  • Taxonomy, for referral orders.
  • Distance from the patient's ZIP code to the clinical provider's ZIP code.
  • Provider's full address, phone, and fax numbers.
  • Direct Messaging address, if available.
  • Services included, such as precertification.
  • Website for athenaCoordinator Core receivers, if available.

Par indicates that this clinical provider is enrolled (participates) with the patient's insurance at a high level, but does not indicate that the provider will accept the patient's specific insurance package.

Note: This information is available only for providers using athenaCollector. If "Par" is not present, that provider may or may not accept the patient's insurance.

 

 

 

In a lab, medication, or imaging order, when the default provider is displayed in the Send to field, other preferred providers are displayed at the top of the list in the clinical provider selector, marked by the blue and white star icon.

 

When a non-default preferred provider is displayed in the Send to field for a lab, medication, or imaging order, the default preferred provider is displayed at the top of the selector list, marked by the blue and white star icon.

 

 

 

You can select a clinical provider for consult orders through an improved workflow in the clinical provider selector:

  • Browse providers that accept the selected order type
  • View providers in your practice’s local network(s)
  • Find providers with a Direct address to help satisfy MIPS requirement.

 

 

 

Important: We improved the experience of selecting a clinical provider for a consult order. However, we have not updated the clinical provider data in athenaOne's global clinical provider database. This improved presentation makes it easier for you to select a provider for a consult order.

 

 

You must be logged in to a department that uses athenaClinicals, and you must have permission to access and update the patient chart to access this functionality.

 

To access Local Networks, your practice must have the local networks service turned on, and you must have the Coordinator Admin: Local Networks role to manage local network configurations.



For more information on Local Networks, see the following O-help topics:

 

You must have the one of the following roles to add new receivers in the Improved CPSW:

  • Clinicals Admin

  • Practice Set-Up: Referring Providers/ Numbers

 

 

 

The enhanced clinical provider selector offers robust receiver results to help you select the right receiver for your consult order.

 

When selecting a receiver for your consult order:

  • Browse providers near the patient's zip code that accept the selected order type
  • Easily view providers in your practice’s local network(s)
  • Find providers with a Direct address to help satisfy MIPS requirements
  • View all locations for a person provider at a glance
  • View frequently used providers by order type and ordering provider

 

 

For consult orders — you can display the improved clinical provider selector from several areas of athenaOne:

 

 

For consult orders, you can access the improved clinical provider selector from the A/P section of the Exam stage navigation bar:

  1. Display the Add a receiver page: In the Exam stage of the patient encounter, click A/P in the Exam stage navigation bar.
  2. Click the add icon next to Diagnoses & Orders.
    Note: You must select a specific consult order for the add receiver icon to appear.
  3. Send to — Click the plus icon next to Receiver.
    The Add a receiver page appears.

 

 

For consult orders, you can access the improved clinical provider selector from the Order Group page.

 

To display the Order Group page: In the patient chart, click the Menu icon and select Create order group.

 

 

For consult orders, you can access the improved clinical provider selector from the Hospital Discharge page.

 

Display the patient's Discharge tab: In the patient chart, click the arrow in the green workflow menu (at the upper right) and select Go to Discharge. (The options available in the green workflow menu depend on your user role.)

 

For more information on the hospital discharge workflow, see the see the following O-help topics:

 

 

For consult orders, you can access the improved clinical provider selector from the Document view page.

 

Click the athenaOne logo at the upper left to display the Clinician view of the home page. The Clinical Inbox is in the left pane. Use the View by: menu to sort the documents by type. Click the document type to display a list of documents in that category. Click the document you need.

 

In the patient chart, click the Find tab at the top of the list of chart tabs to search for and select the document you need.

 

In the Assessment / Plan section, click an order to expand it, and then click VIEW MORE to display links to documents.

 

For more information on the Document View page, see Document View in O-help.

 

 

For consult orders, you can access the improved clinical provider selector from the consolidated document view:

  1. Display either the list view or the grid view of the Clinical Inbox.

  2. Select Orders/Rxs/Auths results. Tasks with consolidated results appear with the number of results in parentheses and the results listed. Results are grouped based on the patient, originating encounter or order group, result type (lOrders or Rxs or Auths), status, and assigned user.

  3. Click a consolidated consult order task, indicated by a numeral in parentheses before or after an order, to open the consolidated document view.

  4. Click the linked clinical provider to display the improved clinical provider selector.

 

The title of the document shows the number of results and, when known, the encounter or order group in which they originated. Below the title, you see the number of additional encounter results or orders without results.

 

You can access the existing options available from this entry point.

  • Check the Use for all consult orders for this consolidated document view box.
  • Click the Clear Selected Receiver link.


 

For consult orders, you can access the improved clinical provider selector from the Order sets page:

  1. On the Main Menu,
    1.  Click the Settings icon
    2.  Under ADMIN, click Clinicals.
    3. In the Task Bar, under PRACTICE LINKS — Order Configuration, click Order Sets.
  2. You can filter the list of order sets using the filters at the top of the page.
  3. Locate the order set that you want to update in the list and click the update link.
  4. Scroll down to the Diagnoses and Orders Detail heading.
  5. Send To — Next to the Clinical Provider option, click the linked clinical provider to display the improved clinical provider selector.

 

You can access the existing options available from this entry point.

  • Check the Use for all consult orders for this consolidated document view box.
  • Click the Clear Selected Receiver link.

 

 

The Add a receiver page of the improved clinical provider selector appears after you go through one of the previously described entry points:

  • You first see a list of receivers within 30 miles of the patient’s zip code that accept the selected order type sorted by relevance.
  • A receiver accepts the selected order type if it matches the primary specialty listed for them in athenaOne’s global clinical provider database.

    For example, a cardiology referral consult order shows nearby receivers with a primary specialty of "Cardiovascular Disease", "Internal Medicine", or "Pediatric Cardiology".
  • If your practice has local networks enabled, sorting by relevance lists receivers by network tier and then distance. If you do not have local networks enabled, sorting by relevance is the same as sorting by distance to zip code.
  • You can change the default distance radius based on your needs. Rural practices tend to expand the distance filter and urban practices tend to reduce the distance filter. Any changes to the distance filter persist. If you use a different computer, you need to reset your distance filter preference.

 

 

Filters allow you to refine the shown results. Default filters include:

  • Local networks — This filter only appears if your practice has the Local Networks service turned on. See the User Access and Permissions section of this topic for information.
  • The sorting order determines order of shown results. The default sorting order is by relevance.
  • Within 30 miles from zip code — You can set a more applicable distance within the patient's or practice's zip code, or manually enter a valid US ZIP code. Available options include: 10 miles, 30 miles, 50 miles, 100 miles, or any distance. Any changes to the distance filter persist. If you use a different computer, you need to reset your distance filter preference.

 

  • See a message when the practice and patient ZIP codes are invalid or when a manually entered ZIP code is invalid.

  • Select a preference for the type of ZIP code. You can select Patient ZIP code or Practice ZIP code. athenaOne remembers your preferred ZIP code type.
    Note: Hover over the info icon to reveal a message about the Default preference field, it says, "By default, results will be displayed based on your preferred selection".

  • Switch between patient and practice ZIP code by clicking Switch to [Type of] ZIP code. Switching between ZIP code types via this link does not affect your preferred ZIP code type when the Add receiver window opens.

 

  1. Browse the pre-filtered results: you can apply your own filters, or search receivers.

  2. Click anywhere on the row to select a receiver and add them to the consult order.
    Note: The row turns blue when you hover your cursor over it.
  3. Click the more options icon or the [Number] more locations link in the Location column (if it appears) to display the Provider Details page.
    Important: In the provider row:
    • A green outline indicates that this receiver is in the ordering providers local network. The name of the local network appears below the providers specialty.
    • The initials in the icon indicate the receiver is a person.
    • An image of multiple people (avatars) in the icon indicates the receiver is a non-person, group, or practice.
    • A leaf icon next to the provider's circle icon indicates a coordinator core partner.
    • An image of a stethoscope (avatar) in the icon indicates the receiver does not have a display name

 

Note: The Provider Details page provides a consolidated view for all clinical provider records related to a specific provider’s NPI number.

 

You can search and view a National Provider Identifier (NPI) for person providers in the browse and search results of the improved clinical provider selector.

 

When you search a full ten digit NPI, and there is a match, the clinical provider selector displays it in bold.

 

If your organization uses local networks you can use the NPI to confirm the right clinical provider is selected.

 

You can filter the list of receivers by NPI number so that more receivers appear without duplication. For example, with the box unchecked you may see the provider appear twice because there are two locations for that provider.

 

Check the Group by NPI box to group results by NPI number.

 

Hover over the text "Group by NPI" to read a message about the check box. One of two messages appear, dependent on if you check or uncheck the box:

  • Checked Group by NPI box message says, "Uncheck to view all results by distance".

  • Unchecked Group by NPI box message says, " Check to group results by NPI".

 

Frequently used for [order type name] — If you’d like to easily and quickly select a provider that the ordering provider usually refers to for the order type, place your cursor in the search bar to reveal the Frequently used for [order type name] section.

 

The frequently used refer-to providers are sorted by local network participation (employed network, affiliate network, and then out of network), and then by distance from the zip code.

 

Important: The list of frequently used refer-to providers is unique to the ordering provider and the selected order type. If the ordering provider does not have any frequently used refer-to providers for the selected order type, a list of frequently used refer-to providers for the ordering provider's practice displays. If the practice does not have any frequently used refer-to providers, the list appears blank.



From here you can:

  • Click into empty space of the provider's row to select the provider and close the improved clinical provider selector.
    Note: The row turns blue when you hover your cursor over it.
  • If applicable, click [Number] more locations to reveal the Provider Details page.

 

If you could not find the receiver you are looking for, you can create a new clinical provider and add it to your order.

 

Note: If you add a new clinical provider via the improved clinical provider selector, the provider you added only accepts consult orders. See Suggest a Clinical Provider in O-help for more information on setting up a provider that accepts additional order types.

To add a new receiver

  1. When you’re displaying the Add a receiver page, click Add New Receiver to add a new receiving provider.

    The Add New Receiver page appears
  2. From the two tabs on the page, you can either:
    1. Add New Provider — Enter information in the required fields:
      • First Name — This field is required.
      • Last Name — This field is required.
      • Display Name — This field is required. The display name appears on the providers record and be searchable.
      • NPI — This field is optional.
      • Specialty — This field is optional. The list of options displays the specialty that accepts the selected order type. Not all specialty options are available for selection.
        Note: Order Type – This field is not displayed. The clinical provider created from this workflow will accept consult order types only.
    2. Add New Group — Enter information in the required fields:
      • Display Name — This field is required.
      • NPI — This field is optional.
      • Specialty — This field is optional. The list of options displays the specialty that accepts the selected order type. Not all specialty options are available for selection.
        Note: Order Type – This field is not displayed. The clinical provider created from this workflow will accept consult order types only.
  3. Location — Enter the required location information:
    • Address — This field is required.
    • City — This field is required.
    • State — This field is required.
    • Zip — This field is required.
    • Primary Phone — This field is required.
    • Fax — This field is required.
    • Direct Address — This field is optional.
  4. Click Add.
    Note: The Add button is inaccessible until you fill all required fields. After you click Add, the group is added to our clinical provider records.

 

 

 

When adding a new receiver from either the consolidated document view or the Order Sets page, the following options appear at the bottom of the Add New Receiver page:

  • Use for all consult orders for this order set. Checking this box ensures that the receiver being added applies to all consults orders in the order set.
  • Clear selected receiver. After selecting an order and navigating to the Add New Receiver page, click this option to remove the previously added receiver from the order.

 

 

When you’re displaying the Add a receiver page, the Filters bar appears above the results section. In the Filters bar you can:

  • See how many filter options are applied to the results.
  • Click Clear to remove the filters that are applied to the results.
  • Select filter options from the following headings:

When you’re displaying the Add a receiver page, the Filters bar appears above the results section. In the Filters bar you can:

  • See how many filter options are applied to the results.
  • Click Reset to remove the filters that are applied to the results.

  • Select filter options from the following headings:

Option Description
Within any distance of

Select the distance from the patient’s zip code in miles or as any distance.

 

This heading displays the amount of miles from the patient that you selected.
Specialty Select Any or a specific specialty.
Local Networks If your practice has local networks configured, you can select specific network tiers and view the results. The values for this filter display the names of your practice’s self-defined network tiers.
This filter only appears if your practice has the Local Networks service turned on.
Sort by

Select either:

  • Relevance
  • Distance from zip
  • Frequently Used (When you set this sort option, the most frequently used refer-to providers for the ordering provider (or department) and the selected order type in the last 12 months appear first.)

 

Note: When sorting by the Frequently Used option:

  • If your practice has enabled local networks: The frequently used refer-to providers from your local networks display by network priority. The remaining results are providers or facilities based on the proximity to the ZIP code.

  • If your practice has not enabled local networks: The frequently used refer-to providers appear first. The remaining results are providers or facilities based on the proximity to the ZIP code.

 

When you’re displaying the Add a receiver page, click Reset in the Filter options to remove the current filters.


 

You can better search for a receiver by:

  • Display Name
  • Address
  • Phone number
  • Fax number
  • Specialty

If you don’t find who you are looking for, edit your search term.

 

You can view expanded information on the Provider Details page:

  1. When you’re displaying the Add a receiver page, click:
    1. The more options icon in any provider row to see the Provider Details page.

    2. The [Number] more locations link (if it appears) in the provider row. This link only appears for providers with more than one location.

  2. The Provider Details page provides a consolidated view for all clinical provider records related to a specific provider’s NPI number.

 

 

You can access the Add New Location option from the Provider Details page to add a new location for an existing provider.

 

The provider’s main details are sourced from the existing clinical provider record and your instructed to complete the remaining fields. Main details include:

  • Provider name,
  • NPI number
  • Specialty

 

 

 

 

You can select a clinical provider for imaging and lab orders through an improved workflow in the clinical provider selector:

  • View receivers in your practice’s local network(s)
  • View all locations for a receiver together
  • Find receiver with a Direct address to help satisfy an optional MIPS measure

 

The improved clinical provider selector has additional filters, display options, and robust results that make it easier to search and select the right receiver for imaging and lab orders.

 

Note: Utilizing this feature for imaging and lab orders aligns the improved clinical provider selector experience for orders frequently sent to other facilities.

 

 

The enhanced clinical provider selector offers robust receiver results to help you select the right receiver for your imaging or lab order.

 

 

  • Clinical provider receiver name

  • Provider specialty (if applicable)

  • Local Network affiliation (if applicable)

  • Frequently Used by the ordering provider or department for the order type

  • Location with link to full list of locations if applicable

  • Phone and Fax numbers

  • Direct Address (full address available in receiver details )

  • Distance from either patient or practice zip code, or manually entered zip code

  • National Provider Identifier (NPI)

 

 

You must be logged in to a department that uses athenaClinicals, and you must have permission to access and update the patient chart to access this functionality.

 

To access Local Networks, your practice must have the local networks service turned on, and you must have the Coordinator Admin: Local Networks role to manage local network configurations.



For more information on Local Networks, see the following O-help topics:

 

You must have the one of the following roles to add new receivers in the Improved CPSW:

  • Clinicals Admin

  • Practice Set-Up: Referring Providers/ Numbers

 

 

 

Note: The improved clinical provider selector is not available from the Quickview or Check-in pages.

 

You can quickly enter the clinical provider selector from various locations.

 

 

From the patient chart, you can view the preferred imaging and lab facility or open the clinical provider selector.

 

On the patient chart, click the downward arrow icon in the patient banner:

  • If a preference is set, see the preferred receivers in the Lab and Imaging fields.

  • If no preference is set, click the plus icon next to the Lab and Imaging fields to open the clinical provider selector.

Note: The enhanced clinical provider selector is not accessible from the "Preferred imaging facility" or "Preferred lab" fields on the Quickview and Check-in pages.

 

Frequently used receiver for preferred imaging and lab facilities

Frequently used refer-to providers appear when setting or viewing your preferred imaging or lab facility within the improved clinical provider selector:

  • See the top four mostly frequently used refer-to providers appear at beginning of browse results of the clinical provider selector.

  • When the local networks feature is enabled, frequently used refer-to providers in your local network appear at the top of browse results.

 

To see frequently used refer-to providers to choose from:

  • View more icon in the patient banner (which expands patient demographic information) — You can quickly select either the ordering provider's or their department's frequently used refer-to providers when setting a patient's preferred imaging and lab facility. Click the plus icon to display the improved clinical provider selector.

  • Diagnosis & Order cart — You can quickly select either the ordering provider's or their department's frequently used refer-to providers when setting an imaging or lab facility during the encounter and order group workflows. Click Search to display the improved clinical provider selector.

 

When the improved clinical provider selector for imaging and lab orders appears, the top four frequently used refer-to providers appear at the beginning of the browse results and they are labeled as Frequently Used.

 

 

 

  1. From the A/P section of the Exam stage, click Diagnoses & Orders.
    The Diagnoses & Orders menu appears.

  2. Click Search options.
    The Search Options menu appears.

  3. Click Selected Facility in the:

    • Lab Orders section for a lab order

    • Imaging Orders section for an imaging order

    • Referral Orders section for a consult order

  4. Click Search.
    The clinical provider selector appears.


 

You can now access the improved clinical provider selector from the Order sets page:

  1. On the Main Menu,
    1.  Click the Settings icon.
    2.  Under ADMIN, click Clinicals.
    3. In the Task Bar, under PRACTICE LINKS — Order Configuration, click Order Sets.
  2. You can filter the list of order sets using the filters at the top of the page.
  3. Locate the order set that you want to update in the list and click the update link.
  4. Scroll down to the Diagnoses and Orders Detail heading.
  5. Send To — Next to the Clinical Provider option, click the linked clinical provider receiver to display the clinical provider selector.
    The clinical provider selector appears.

 

 

  1. Click the Settings icon.
  2. Under ADMIN, click Clinicals.
  3. In the Task Bar, under PRACTICE LINKS — Order Configuration, click Order Routes.

 

 

The "Add a receiver" page of the clinical provider selector appears after you go through one of the previously described entry points:

  • You first see a list of receivers within 30 miles of the patient’s zip code that accept the selected order type sorted by relevance.

  • A receiver accepts the selected order type if it matches the primary specialty listed for them in the athenaOne System’s global clinical provider database.

  • If your practice has local networks enabled, sorting by relevance lists receivers by network tier and then distance. If you do not have local networks enabled, sorting by relevance is the same as sorting by distance to zip code.
  • You can change the default distance radius based on your needs. Rural practices tend to expand the distance filter and urban practices tend to reduce the distance filter. Any changes to the distance filter persist. If you use a different computer, you need to reset your distance filter preference.

When you display the Add a receiver page, there are default filters and a default sort order:

  • Filters allow you to refine the shown results. Default filters include:
    • Local networks — This filter only appears if your practice has the Local Networks service turned on.
    • The sorting order determines order of shown results. The default sorting order is by relevance.
    • Within 30 miles from zip code — You can set a more applicable distance within the patient's or practice's zip code, or manually enter a valid US ZIP code. Available options include: 10 miles, 30 miles, 50 miles, 100 miles, or any distance. Any changes to the distance filter persist. If you use a different computer, you need to reset your distance filter preference.

 

You can now:

  • See a message when the practice and patient ZIP codes are invalid or when a manually entered ZIP code is invalid.

  • Select a preference for the type of ZIP code. You can select Patient ZIP code or Practice ZIP code. The athenaOne System remembers your preferred ZIP code type. Hover over the info icon to reveal a message about the Default preference field.

  • Switch between patient and practice ZIP code by clicking Switch to [Type of] ZIP code. Switching between ZIP code types via this link does not affect your preferred ZIP code type when the Add receiver window opens.


From here you can

  1. Browse the pre-filtered results: you can apply your own filters, or search receivers.
  2. Click anywhere on the row to select a receiver and add them to the consult order.
    The row turns blue when you hover your cursor over it.

  3. Click the more options icon or the [Number] more locations link in the Location column (if it appears) to display the Receiver Details page.

    Tip: In the receiver row:

    • A green outline indicates that this receiver is in the ordering providers local network. The name of the local network appears below the receivers specialty.

    • The initials in the icon indicate the receiver is a person.

    • An image of multiple people (avatars) in the icon indicates the receiver is a non-person, group, or practice.

    • A leaf icon next to the provider's circle icon indicates a coordinator core partner.

    • An image of a stethoscope (avatar) in the icon indicates the receiver does not have a display name


Note: The Receiver Details page provides a consolidated view for all clinical provider records related to a specific receiver’s NPI number.

 

 

You can search and view a National Provider Identifier (NPI) for person providers in the browse and search results of the improved clinical provider selector.

 

When you search a full ten digit NPI, and there is a match, the clinical provider selector displays it in bold.

 

If your organization uses local networks you can use the NPI to confirm the right clinical provider is selected.

 

 

You can now filter the list of receivers by NPI number so that more receivers appear without duplication. For example, with the box unchecked you may see the receiver appear twice because there are two locations for that receiver.

 

Check the Group by NPI box to group results by NPI number.

 

 

Tip: Hover over the text "Group by NPI" to read a message about the check box. One of two messages appear, dependent on if you check or uncheck the box.

 

 

Frequently used — If you’d like to easily and quickly select a receiver that the ordering provider usually refers to for the order type, you can now see the top four results appear at the top of the table of receivers.

 

The frequently used refer-to providers are sorted by local network participation (employed network, affiliate network, and then out of network), and then by distance from the zip code.


Important: The list of frequently used refer-to providers is unique to the ordering provider and the selected order type. If the ordering provider does not have any frequently used refer-to providers for the selected order type, a list of frequently used refer-to providers for the ordering provider's practice displays. If the practice does not have any frequently used refer-to providers, then the table of receivers does not display the label "frequently used".


From here you can:

  • Click into empty space of the receiver's row to select the receiver and close the clinical provider selector.
    The row turns blue when you hover your cursor over it.
  • If applicable, click [Number] more locations to reveal the Receiver Details page.
    The Receiver Details page appears.

 

 

If you could not find the receiver you are looking for, you can create a new receiver and add it to your order.

  1. When you’re displaying the Add a receiver page, click Add New Receiver to add a new receiver.

    The Add New Receiver page appears.
  2. Add New Group — Enter information in the required fields:
    • Display Name — This field is required.
    • NPI — This field is optional.
    • Specialty — This field is optional. The list of options displays the specialty that accepts the selected order type. Not all specialty options are available for selection.

  3. Location — Enter the required location information:
    • Address — This field is required.
    • City — This field is required.
    • State — This field is required.
    • Zip — This field is required.
    • Primary Phone — This field is required.
    • Fax — This field is required.
    • Direct Address — This field is optional.
  4. Click Add. The Add button is inaccessible until you fill all required fields. After you click Add, the group is added to our clinical provider records.

 

 

 

 

When you’re displaying the Add a receiver page, the Filters bar appears above the results section. In the Filters bar you can:

  • See how many filter options are applied to the results.
  • Click Clear to remove the filters that are applied to the results.
  • Select filter options from the following headings:

When you’re displaying the Add a receiver page, the Filters bar appears above the results section. In the Filters bar you can:

  • See how many filter options are applied to the results.
  • Click Reset to remove the filters that are applied to the results.

  • Select filter options from the following headings:

Option Description
Within any distance of

Select the distance from the patient’s zip code in miles or as any distance.

 

This heading displays the amount of miles from the patient that you selected.
Specialty Select Any or a specific specialty.
Local Networks If your practice has local networks configured, you can select specific network tiers and view the results. The values for this filter display the names of your practice’s self-defined network tiers.
This filter only appears if your practice has the Local Networks service turned on.
Sort by

Select either:

  • Relevance
  • Distance from zip
  • Frequently Used (When you set this sort option, the most frequently used refer-to providers for the ordering provider (or department) and the selected order type in the last 12 months appear first.)

 

Note: When sorting by the Frequently Used option:

  • If your practice has enabled local networks: The frequently used refer-to providers from your local networks display by network priority. The remaining results are providers or facilities based on the proximity to the ZIP code.

  • If your practice has not enabled local networks: The frequently used refer-to providers appear first. The remaining results are providers or facilities based on the proximity to the ZIP code.

 

When you’re displaying the Add a receiver page, click Reset in the Filter options to remove the current filters.

 

 

You can now better search for a receiver by:

  • Display Name
  • Address
  • Phone number
  • Fax number
  • Specialty

If you don’t find who you are looking for, edit your search term.

 

 

You can view expanded information on the Receiver Details page:

  1. When you’re displaying the Add a receiver page, click:
    1. The more options icon in any receiver row to see the Receiver Details page.

    2. The [Number] more locations link (if it appears) in the receiver row. This link only appears for receivers with more than one location.

  2. The Receiver Details page provides a consolidated view for all clinical provider records related to a specific receiver’s NPI number.

 

 

You can access the Add New Location option from the Receiver Details page to add a new location for an existing receiver.

 

The receiver’s main details are sourced from the existing clinical provider record and you're instructed to complete the remaining fields. Main details include:

  • Provider name
  • NPI number
  • Specialty

 

 

 

You can select a clinical provider for procedure and surgery orders through an improved workflow in the clinical provider selector:

  • View receivers in your practice’s local network(s)
  • View all locations for a receiver together
  • Find receiver with a Direct address to help satisfy an optional MIPS measure

 

The improved clinical provider selector has additional filters, display options, and robust results that make it easier to search and select the right receiver for imaging and lab orders.

 

Note: Utilizing this feature for imaging and lab orders aligns the improved clinical provider selector experience for orders frequently sent to other facilities.

 

 

The enhanced clinical provider selector offers robust receiver results to help you select the right receiver for your procedure and surgery order.

 

 

  • Clinical provider receiver name

  • Provider specialty (if applicable)

  • Local Network affiliation (if applicable)

  • Frequently Used by the ordering provider or department for the order type

  • Location with link to full list of locations if applicable

  • Phone and Fax numbers

  • Direct Address (full address available in receiver details )

  • Distance from either patient or practice zip code, or manually entered zip code

  • National Provider Identifier (NPI)

 

 

You must be logged in to a department that uses athenaClinicals, and you must have permission to access and update the patient chart to access this functionality.

 

To access Local Networks, your practice must have the local networks service turned on, and you must have the Coordinator Admin: Local Networks role to manage local network configurations.



For more information on Local Networks, see the following O-help topics:

 

You must have the one of the following roles to add new receivers in the Improved CPSW:

  • Clinicals Admin

  • Practice Set-Up: Referring Providers/ Numbers

 

 

 

Note: The improved clinical provider selector is not available from the Quickview or Check-in pages.

 

You can quickly enter the clinical provider selector from various locations.

 

 

You can now access the clinical provider selection tool (CPSW) from the Document view page.

 

Click the athenaOne logo at the upper left to display the Clinician view of the home page. The Clinical Inbox is in the left pane. Use the View by: menu to sort the documents by type. Click the document type to display a list of documents in that category. Click the document you need.

 

In the patient chart, click the Find tab at the top of the list of chart tabs to search for and select the document you need.

 

In the Assessment / Plan section, click an order to expand it, and then click VIEW MORE to display links to documents.

 

For more information on the Document View page, see Document View in O-help.


 

You can now access the improved clinical provider selector from the Order sets page:

  1. On the Main Menu,
    1.  Click the Settings icon.
    2.  Under ADMIN, click Clinicals.
    3. In the Task Bar, under PRACTICE LINKS — Order Configuration, click Order Sets.
  2. You can filter the list of order sets using the filters at the top of the page.
  3. Locate the order set that you want to update in the list and click the update link.
  4. Scroll down to the Diagnoses and Orders Detail heading.
  5. Send To — Next to the Clinical Provider option, click the linked clinical provider receiver to display the clinical provider selector.
    The clinical provider selector appears.

 

 

  1. Click the Settings icon.
  2. Under ADMIN, click Clinicals.
  3. In the Task Bar, under PRACTICE LINKS — Order Configuration, click Order Routes.

 

 

The "Add a receiver" page of the clinical provider selector appears after you go through one of the previously described entry points:

  • You first see a list of receivers within 30 miles of the patient’s zip code that accept the selected order type sorted by relevance.

  • A receiver accepts the selected order type if it matches the primary specialty listed for them in the athenaOne System’s global clinical provider database.

  • If your practice has local networks enabled, sorting by relevance lists receivers by network tier and then distance. If you do not have local networks enabled, sorting by relevance is the same as sorting by distance to zip code.
  • You can change the default distance radius based on your needs. Rural practices tend to expand the distance filter and urban practices tend to reduce the distance filter. Any changes to the distance filter persist. If you use a different computer, you need to reset your distance filter preference.


When you display the Add a receiver page, there are default filters and a default sort order:

  • Filters allow you to refine the shown results. Default filters include:
    • Local networks — This filter only appears if your practice has the Local Networks service turned on.
    • Sort by — The sorting order determines order of shown results. The default sorting order is by relevance.
    • Within 30 miles from zip code — You can set a more applicable distance within the patient's or practice's zip code, or manually enter a valid US ZIP code. Available options include: 10 miles, 30 miles, 50 miles, 100 miles, or any distance. Any changes to the distance filter persist. If you use a different computer, you need to reset your distance filter preference.

You can now:

  • See a message when the practice and patient ZIP codes are invalid or when a manually entered ZIP code is invalid.

  • Select a preference for the type of ZIP code. You can select Patient ZIP code or Practice ZIP code. The athenaOne System remembers your preferred ZIP code type.

    Hover over the info icon to reveal a message about the Default preference field.

  • Switch between patient and practice ZIP code by clicking Switch to [Type of] ZIP code. Switching between ZIP code types via this link does not affect your preferred ZIP code type when the Add receiver window opens.

 

From here you can

  1. Browse the pre-filtered results: you can apply your own filters, or search receivers.

  2. Click anywhere on the row to select a receiver and add them to the consult order.
    The row turns blue when you hover your cursor over it.

    Click the more options icon or the [Number] more locations link in the Location column (if it appears) to display the Receiver Details page.

Tip: In the receiver row:

  • A green outline indicates that this receiver is in the ordering providers' local network. The name of the local network appears below the receiver's specialty.

  • The initials in the icon indicate the receiver is a person.

  • An image of multiple people (avatars) in the icon indicates the receiver is a non-person, group, or practice.

  • A leaf icon next to the provider's circle icon indicates a coordinator core partner.

  • An image of a stethoscope (avatar) in the icon indicates the receiver does not have a display name

 

Note: The Receiver Details page provides a consolidated view for all clinical provider records related to a specific receiver’s NPI number.

 

 

You can search and view a National Provider Identifier (NPI) for person providers in the browse and search results of the improved clinical provider selector.

 

When you search a full ten digit NPI, and there is a match, the clinical provider selector displays it in bold.

 

If your organization uses local networks you can use the NPI to confirm the right clinical provider is selected.

 

 

You can now filter the list of receivers by NPI number so that more receivers appear without duplication. For example, with the box unchecked you may see the receiver appear twice because there are two locations for that receiver.

 

Check the Group by NPI box to group results by NPI number.

 

Hover over the text "Group by NPI" to read a message about the check box. One of two messages appear, dependent on if you check or uncheck the box.

 



Note: You can select Frequently Used in the Sort by field.

 

Frequently Used — If you’d like to easily and quickly select a receiver that the ordering provider usually refers to for the order type, you can now see the top four results appear at the top of the table of receivers.

 

The frequently used receivers are sorted by local network participation (employed network, affiliate network, and then out of network), and then by distance from the zip code.


Important: The list of frequently used receivers is unique to the ordering provider and the selected order type. If the ordering provider does not have any frequently used receivers for the selected order type, a list of frequently used receivers for the ordering provider's practice displays. If the practice does not have any frequently used receivers, then the table of receivers does not display the label "frequently used".



From here you can:

  • Click into empty space of the receiver's row to select the receiver and close the clinical provider selector.
    The row turns blue when you hover your cursor over it.
  • If applicable, click [Number] more locations to reveal the Receiver Details page. The Receiver Details page appears.

 

 

If you could not find the receiver you are looking for, you can create a new receiver and add it to your order.

  1. When you’re displaying the Add a receiver page, click Add New Receiver to add a new receiver.

    The Add New Receiver page appears.
  2. Add New Group — Enter information in the required fields:
    • Display Name — Required.
    • NPI — Optional.
    • Specialty — Optional. The list of options displays the specialty that accepts the selected order type. Not all specialty options are available for selection.

  3. Location — Enter the required location information.
  4. Click Add.

    The Add button is inaccessible until you fill all required fields. After you click Add, the group is added to our clinical provider records.

 

When you’re displaying the Add a receiver page, the Filters bar appears above the results section. In the Filters bar you can:

  • See how many filter options are applied to the results.
  • Click Reset to remove the filters that are applied to the results.

  • Select filter options from the following headings:

Option Description
Within any distance of

Select the distance from the patient’s zip code in miles or as any distance.

 

This heading displays the amount of miles from the patient that you selected.
Specialty Select Any or a specific specialty.
Local Networks If your practice has local networks configured, you can select specific network tiers and view the results. The values for this filter display the names of your practice’s self-defined network tiers.
This filter only appears if your practice has the Local Networks service turned on.
Sort by

Select either:

  • Relevance
  • Distance from zip
  • Frequently Used (When you set this sort option, the most frequently used refer-to providers for the ordering provider (or department) and the selected order type in the last 12 months appear first.)

 

Note: When sorting by the Frequently Used option:

  • If your practice has enabled local networks: The frequently used refer-to providers from your local networks display by network priority. The remaining results are providers or facilities based on the proximity to the ZIP code.

  • If your practice has not enabled local networks: The frequently used refer-to providers appear first. The remaining results are providers or facilities based on the proximity to the ZIP code.

 

When you’re displaying the Add a receiver page, click Reset in the Filter options to remove the current filters.

 

You can now better search for a receiver by:

  • Display Name
  • Address
  • Phone number
  • Fax number
  • Specialty

If you don’t find who you are looking for, edit your search term.

 

You can view expanded information on the Receiver Details page:

  1. When you’re displaying the Add a receiver page, click:
    1. The more options icon in any receiver row to see the Receiver Details page.

    2. The [Number] more locations link (if it appears) in the receiver row. This link only appears for receivers with more than one location.

  2. The Receiver Details page provides a consolidated view for all clinical provider records related to a specific receiver’s NPI number.

 

You can access the Add New Location option from the Receiver Details page to add a new location for an existing receiver.

 

The receiver’s main details are sourced from the existing clinical provider record and you're instructed to complete the remaining fields. Main details include:

  • Provider name
  • NPI number
  • Specialty

 

 

This feature applies to:

  • Practices with Local Networks enabled

  • The improved clinical provider selector for consult, imaging, and lab orders

 

You can choose to have the clinical provider selector default to displaying receivers within your local network.

 

  • You can now choose to filter provider results in the clinical provider selector to only show providers in your local network(s) by default.

  • With this new setting enabled, when selecting a receiver for an imaging or lab order, your practice users are presented with a list of nearby providers in your local network that accept the selected order.

  • If no providers are available in your local network for the selected order, your practice users must clear the local network filter to view non-local network providers.

  • The local network filter is automatically set any time you open clinical provider selector when the setting is enabled.

 

 

Before you can use this feature, you must set clinical provider selector to have the Local Networks filter on by default on the Local Networks page.

 

To access Local Networks, your practice must have the local networks service turned on. To enable it for your organization, contact your CSM or your onboarding project team. On the Main Menu, click Support > Success Community > Contact Client Support Center.

 

 

You must be logged in to a department that uses athenaClinicals, and you must have permission to access and update the patient chart to access this functionality.

 

To access Local Networks, your practice must have the local networks service turned on, and you must have the Coordinator Admin: Local Networks role to manage local network configurations.



For more information on Local Networks, see the following O-help topics:

 

You must have the one of the following roles to add new receivers in the Improved CPSW:

  • Clinicals Admin

  • Practice Set-Up: Referring Providers/ Numbers

 

 

 

Your practice can manage this setting on the Local Networks page:

  1. On the Main Menu, click the Settings icon .

  2. Under ADMIN, click Coordinator.

  3. In the Task Bar, under PRACTICE LINKS — Relationships, click Local Networks.

 

 

To set the new default experience, in the Manage CPSW Settings section, set the Filter by Local Network option to On and click Save.

 

 

With the setting on, when you open the improved clinical provider selector, all the Local Networks under the Local Networks filter will be checked by default. You’ll only see providers that are part of a local network and accept the order type. Filters can be adjusted to expand or reduce the results.

 

 

There are two ways that you can find providers outside of a local network even if your default experience shows local networks upon opening the clinical provider selector:

  • Uncheck the local networks under the Local Networks filter.

  • Type in the search bar ( the Search receivers field). Regardless of whether Local Networks are selected as a filter, this searches outside the local networks and returns all results. Local network receivers are toward the top of the list with your frequently used refer-to providers.

Regardless of the filters you selected the last time you used the improved clinical provider selector, the default to limit results to your Local Networks will be reapplied every time you open the selection widget.

 

If no providers are available in your local network for the selected order, your user must clear the local network filter to view non-local network providers.