Refund Acknowledgment Type

athenaCollector

A Refund Acknowledgment remittance record is a notification from the payer that the payer received a provider-­issued refund. Refund Acknowledgments are informational and are usually offset in the same batch by a Refund Acknowledgment Offset record.

 

A Refund Acknowledgement record is created when athenahealth receives a notification from the payer that the payer received a provider-issued refund.

 

 

 

athenahealth reviews Refund Acknowledgement remittance records to determine whether a refund was posted to the claim.

  • If a refund is posted on the claim, athenahealth reconciles the record.
  • If no refund is posted on the claim, athenahealth forwards the record to you to review and close.

If athenahealth is unable to associate the Refund Acknowledgement record with an athenaOne claim, or if we determine that the record is non-claim related, we return the record to your practice for review. Make note of this item in your General Ledger or foreign system, and close the remittance record.

 

 

 

Generate an Unpostables Worklist

  1. Display the Find Unpostables page: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Find Unpostables.
    The Find Unpostables page appears.
  2. Unpostable status — Select OPEN.
  3. Responsible party — Select Practice.
  4. Unpostable type — Select Refund Acknowledgement.
  5. Click Generate Worklist.
    The Unpostables Worklist appears in the Task Bar.

Display the unpostable record

  1. From the worklist in the Task Bar, click the Refund Acknowledgement bar to expand the worklist.
  2. Click the linked unpostable ID number for the remittance record/unpostable in the worklist.
    The Remittance Record page appears in the Workspace.

In the Status section

  1. Review the notes provided by athenahealth.
  2. Take the required actions described in the notes.
  1. Under Select an action to resolve or reassign record, select the Update status and reassign record option.
  2. Update status — Select one of these options:
    • Client Issued Refund — Select this option if you sent the payer a refund.
    • Refund Acknowledgement Matched — Select this option if this remittance is not associated with an athenaOne claim.
  3. Note — Enter detailed information about the actions you've taken.
  4. Click Submit.