Brands

athenaCommunicator

This page allows you to view the settings for your Communicator Brands.

Caution: Do not use this page to create a new brand or edit the URL for a brand. To update the configuration of your brands, create a support case from athenaOne > Support > Success Community > Contact Client Support Center.

 

On the Main Menu, click Settings > Communicator. In the left menu, under Practice Links — Communicator, click Brands

 

 

 

To access this page while your organization is in the implementation phase:

  • Your practice must have the athenaCommunicator and athenaEnterprise services enabled.
  • Practice administrators need the Communicator Admin user permission.

To configure brands at the provider group level, your practice must also use provider groups.

 

To make changes to your practice's brand configuration after your practice goes live on athenaOne, please contact the CSC from athenaOne > Support > Success Community > Contact Client Support Center.

 

 

 

With the Communicator Brands feature, your organization can:

  • Create a single, shared brand across all your provider groups, so that the Patient Portal has the same look and feel for all your patients, regardless of the provider group in which they are registered.
  • Create distinct, separate brands for each provider group so that patients who are registered in multiple provider groups have a different experience when they interact with each provider group using the Patient Portal.

You can customize automated messaging for each brand, as well as the types of actions and procedures that your patients can perform on the Patient Portal, such as paying bills and scheduling.

Note: If more than one provider group is linked to an athenaCommunicator brand, a patient's Communicator privacy status and automated messaging preferences are synchronized across the brand. Therefore, your patients can update their privacy and messaging preferences once for the brand, instead of for each provider group linked to the same brand.

 

 

 

Patients who are registered for the Patient Portal in more than one brand log in to all branded Patient Portals using the same login credentials: an email address and a secure password. If a patient changes his or her email address, secure password, or security questions for one Patient Portal, the patient credentials are changed for all brands in the organization.

Note: If your practice uses the Patient Information Center for one brand and the Patient Portal for another brand, the same email address and password login credentials are used for both.

 

If a practice user at one brand changes the email address for a patient registered in more than one brand, athenaOne displays this alert: "This email address is linked to the patient's portal accounts in other offices. Editing the email will edit login credentials for all portal accounts."

 

 

If your practice allows third-party access to Patient Portal accounts (for example, by family members and caregivers who are not patients), patients and practice users can choose which brands a given third-party user can access. For example, if a patient is registered for the Patient Portal in two different brands and a third-party user is added to only one of those brands, the third-party user cannot access the patient's information in the other brand.

 

The level of third-party access is also managed per brand. For example, the same family member can have full access to the Patient Portal for a patient in one brand but billing-only access to the Patient Portal in the second brand. In this way, both the patient and your practice can control who accesses different brands.

 

 

 

 

You can use the Portal Accounts page to view the list of Patient Portal users and the patient records that they can access.

 

If your practice uses Communicator brands and provider groups, access to patients is presented at the brand level. Each brand has a unique Patient Portal or Patient Information Center. If a patient is registered in multiple provider groups, you see a linked reference to the patient ID for each provider group.

 

If a Patient Portal user has access to patients in more than one brand, you can change the access level and email notifications for each brand.

 

 

 

 

 

The greeting is the first speech that your patients hear when they receive an automated phone call from your organization. If you use the Communicator Brands feature, you can create a custom greeting for individual brands. The greetings configured on the Greetings page are used in ReminderCall, ResultsCall, GroupCall, and Self-Pay reminder phone messages.

 

The Greetings page uses the name and phone number information configured on the Patient Communication Content Management page as the starting point for the phone greetings. The patient-facing name and phone number are configured for the organization as a whole, for each brand, and for each department.

Note: If you do not configure a custom greeting for a brand, athenaCommunicator uses the greeting configured for the practice.

 

For information about creating a greeting for a brand, see the Patient Communication Content Management page and the Greetings page.

 

 

 

When a patient is already registered for the Patient Portal in one brand, you can give that patient access to his health information on the Patient Portal for another brand. In the following example, Rick Smith already has a Patient Portal account at 6 Hills Medical Associates.

  1. Rick makes an appointment with a new provider at Blackstone Valley Medical Group, another brand in the same practice.
  2. When Rick checks in for this appointment, Janet Clark, a Blackstone Valley front desk staff member, sees on Rick's Quickview in the Contact Details & People with Portal Access section that he does not have a Patient Portal account at Blackstone Valley, so she clicks Add portal account.
  3. athenaOne informs Janet that Rick already has a Patient Portal account at another office and prompts her to give Rick access to his record at Blackstone Valley.
  4. Janet clicks Provide Access.
  5. Rick receives an email that prompts him to complete his registration for his Patient Portal account at Blackstone Valley Medical Group.
  6. Rick completes the steps to register for his Patient Portal account at Blackstone Valley. He can now use the same email address and password to log in to his Patient Portal at 6 Hills Medical Associates and at Blackstone Valley Medical Group.

Note: If a practice user at one brand changes the email address for a patient registered in more than one brand, athenaOne displays this alert: "This email address is linked to the patient's portal accounts in other offices. Editing the email will edit login credentials for all portal accounts."

 

 

 

Column headings
ID

athenaOne ID assigned to the brand. This ID is included in the URL for the Patient Portal of each brand:

https://CONTEXTID-BRANDID.portal.athenahealth.com
Name

Brand name as it appears to the public on the Patient Portal. This public-facing name appears on the landing page, Registration page, and Welcome page of the Patient Portal, and in the Patient Portal update email notification (in the body of the email, as well as the subject line).
Provider Groups Provider groups assigned to the brand.

 

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