Automated Wellness Outreach (AWO) and Population Health Overview

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Here's a summary of each offering.

AWO	Population Health
These campaigns are sent via SMS, e-mail, and Patient Portal messaging in a bulk automated workflow. They target patients that are due to schedule an appointment, to fulfill a clinical guideline (also known as a quality measure) the practice has enabled.	These campaigns are sent via phone, SMS, and e-mail in a bulk automated workflow. They target patients that are due to schedule an appointment, to fulfill a clinical guideline (also known as a quality measure) the practice has enabled.
Benefits: By enabling one or both of these offerings, you can Reduce call volume to the practice. Reduce admin work for staff. Drive engagement on care gaps. Improve outreach efficiencies. Improve the ability to scale messaging.

AWO

Population Health

These campaigns are sent via SMS, e-mail, and Patient Portal messaging in a bulk automated workflow.

They target patients that are due to schedule an appointment, to fulfill a clinical guideline (also known as a quality measure) the practice has enabled.

These campaigns are sent via phone, SMS, and e-mail in a bulk automated workflow.

They target patients that are due to schedule an appointment, to fulfill a clinical guideline (also known as a quality measure) the practice has enabled.

Benefits:

By enabling one or both of these offerings, you can

Reduce call volume to the practice.

Reduce admin work for staff.

Drive engagement on care gaps.

Improve outreach efficiencies.

Improve the ability to scale messaging.

Resources

Patient handling preparation

Become familiar with the reporting offered to monitor how your patients are being contacted. This will help with conversations with patients or general inquires.
AWO & Population Health messaging window is between 10am-8pm EST, this feature doesn't replace the ability for patients to contact your office during normal business hours. Be sure to still have staff available to answer phones.

Workflows

AWO workflows

Population Health campaign workflows

AWO vs. Population Health functionality comparison

Functionality	AWO Campaign	Population Health Campaign
Messaging type	SMS, e-mail, portal message	Phone, SMS, e-mail
Message content	Cannot edit message content	Can edit message content
Cadence	Only automated	Single instance or automated
Customer actions	View only campaigns	Can create, edit, delete campaigns
Campaign transfer	Cannot transfer to the practice	Can transfer to the practice
Department/provider level configuration	Customer can configure at these levels
Date range	Can adjust date range	Can only adjust date range for influenza campaign
Message window	Can choose days of week	Can choose days of week and window of time
Daily Throttle Limit	Not available	Customer can adjust
Appointment Range Exclusion	Customer can adjust
Contact frequency	Not available	Customer can adjust
Reporting	Automated Wellness Outreach Report	Patient Communication Activity Report
	Care Gaps Outreach Dashboard	Appointments Scheduled via Communicator
	Patient Communication Activity Report	Outcome Reporting via Campaign Library
	Quality Management Report	Quality Management Report
	Patient Communication History	Patient Communication History

AWO vs. Population Health campaigns

Clinical Guideline (or Quality Measure) Note: The associated clinical guideline that triggers campaign to go out	AWO Campaign	Population Health Campaign
Adolescent well-care visits	Adolescent Well-Care Visits
Adult preventive visit	Adult Annual Preventive Visit
Cannot configure. No corresponding Clinical Guideline. Consider these campaigns deprecated but still showing in the UI.	Comprehensive Immunizations Before Turning 2 (HEDIS)	All Recommended Vaccinations by Age 2
Breast Cancer Screening (Mammogram)	Breast Cancer Screening	Breast Cancer Screening and/or Other Quality Management Measure
Cervical Cancer Screening	Cervical Cancer Screening (Every 3 years)	Cervical Cancer Screening and/or Other Quality Management Measure
Colorectal cancer Screening	Colorectal cancer screening
COVID-19 Vaccination: General Population - 6 months to 4 years	COVID-19 Vaccination (General Population)
COVID-19 Vaccination: General Population - Age 5 - 11 years
COVID-19 Vaccination: General Population - Age 12+ years
COVID-19 Vaccination: Immunocompromised - 12+ years	COVID Vaccination (Immunocompromised)
COVID-19 Vaccination: Immunocompromised - 5 to 11 years
COVID-19 Vaccination: Immunocompromised - 6 months to 4 years
HPV Child	HPV Vaccination Initial and/or HPV Vaccination Overdue	HPV Vaccine: Initial Dose and/or HPV Vaccine: Subsequent Dose
Influenza Vaccination (Aug - Mar)	Influenza Vaccination (Sep 15 - Dec 31)	Influenza Vaccination
Medicare annual wellness visit	Medicare annual wellness visit
Well-child visits birth-18 months	Well-Child Visit Age 0-18 Months	Well-Child Visit Aged birth-18 months
Well-child visits in the third, fourth, fifth, and sixth years of life	Well-Child Visits Aged 3 - 11	These guidelines don't exist in Population Health.
Well-child visits in the seventh, eighth, ninth, tenth, and eleventh years of life	Well-Child Visits Aged 3 - 11	These guidelines don't exist in Population Health.
Well-child visits (3-6)	These guidelines don't exist for AWO.	Well-Child Visits Aged 3 - 11
Well-child visits (7-11)	These guidelines don't exist for AWO.	Well-Child Visits Aged 3 - 11
Cannot configure. Campaigns pertain to HEDIS which is a separate program from clinical guidelines. Consider these campaigns deprecated but still showing in the UI.	1563, HEDIS Measures (661) and/or Diabetes Foot Exam (2838)	Diabetes: Overdue HbA1C or LDL-C Screenings
HbA1c Control <=9%	Diabetes: HbA1c Control <9%	Diabetes: Uncontrolled HbA1c > 9% or LDL-C >100 and/or Other Quality Management Measure
HbA1c Screening	Diabetes: Overdue HbA1C or LDL-C Screenings	Other Quality Management Measure
Lipid Profile Screening in Diabetes	Diabetes: Overdue HbA1C or LDL-C Screenings	Other Quality Management Measure
Osteoporosis screening or therapy for women aged 65 years and older	Adult Preventive Care Guidelines (142) and/or Osteoporosis screening or therapy for women aged 65 years and older (3163)	Other Quality Management Measure
N/A	COVID Vaccination - 2nd Dose: General Population	This guideline doesn’t exist in Population Health.
N/A	COVID Vaccination - 2nd Dose: High-Risk Patients	This guideline doesn’t exist in Population Health.
Hypertension: BP control 130/80	This guideline doesn't exist for AWO.	Hypertension: Uncontrolled Blood Pressure and/or Other Quality Management Measure
Blood Pressure Control in CHF (140/90) BP Control in CAD (140/90) Blood Pressure Control in IVD (140/90)	These guidelines don't exist for AWO.	Hypertension: Uncontrolled Blood Pressure- CAD, CHF, IVD and/or Other Quality Management Measure
Medicare screening pelvic examination	This guideline doesn't exist for AWO.	Medicare Screening Pelvic Exam
CKD and Diabetes: HbA1c 6.5% - 8.0%	These guidelines don't exist for AWO.	Other Quality Management Measure
CKD: Blood pressure control
Hypertension lowering SBP < 120 (SPRINT)
Blood Pressure Screening in CAD
Lipid Control in CAD (Less than 100)
Td/Tdap Adult Booster
Monitoring persistent medications: ACE/ARB
Blood Pressure Screening
Chlamydia Screening in Women
Shingles (herpes zoster) vaccination
HbA1c Control < 8%
HbA1c Control < 7%BP Control in Diabetes (130/80)
BP Control in Diabetes (140/90)

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