Automated Wellness Outreach (AWO) Configuration Settings
athenaCommunicator
Use this page to look up AWO configuration information, including best practice setting values.
Important: All athenaCommunicator features require the "Patient Cycle" implementation setting enabled at the tablespace level.
AWO base settings
| Setting name | Description | Location | Configuration level | Default value | Best practice value | Customer-facing? | Setting owner for new customers | Setting owner for existing customers |
| Automated Wellness Outreach | Patients contacted about the care gap they are due for. |
 > Communicator > Care Gaps > Care Gap Settings |
Tablespace | OFF | ON | Read only | PEX Onboarding | CSC |
| Patient Portal Communication | Care gaps displayed under Recommended Appointments on the Patient Portal. |
> Communicator > Care Gaps > Care Gap Settings |
Tablespace | OFF | ON | Read only | PEX Onboarding | CSC |
Enabling AWO Campaigns
| Setting name | Description | Location | Configuration level | Default value | Best practice value | Customer-facing? | Setting owner for new customers | Setting owner for existing customers | Notes |
| Outeach | Enables the AWO campaign to message the patient for that care gap. |
> Communicator > Care Gaps > Care Gap Settings |
Tablespace | OFF | ON | Read only | PEX Onboarding | CSC | |
| Portal | Enables the AWO campaign to surface under Recommended Appointments on the Patient Portal. |
> Communicator > Care Gaps > Care Gap Settings |
Tablespace | OFF | ON | Read only | PEX Onboarding | CSC | |
| Participating Providers and Departments | Enables AWO messaging via email, text, and Patient Portal for that Provider and Department. |
> Communicator > Care Gaps > Care Gap Settings |
Provider, Department | OFF for email, text, Portal | ON for email, text, Portal | Read only | PEX Onboarding | CSC | Important: AWO is not a phone call campaign. If a customer wants phone calls to go out for a care gap, the population health campaign must be enabled in addition to the corresponding AWO campaign. |
AWO advanced settings
| Setting name | Description | Location | Configuration level | Default value | Best practice value | Customer-facing? | Setting owner for new customers | Setting owner for existing customers |
| Influena Vaccine Campaign Dates | Adjust start and stop dates for the campaign. |
> Communicator > Care Gaps > Care Gap Settings |
Tablespace | 9/15 to 12/31 | Default | Read only | PEX Onboarding | CSC |
| Daily Message Throttle Limit | Control the total number of unsatisfied patients to be messaged via email and SMS each day. |
> Communicator > Care Gaps > Care Gap Settings |
Tablespace | 5% | Default | Read only | PEX Onboarding | CSC |
| Appointment Range Exclusion | Patients will not be contacted about their care gap if they have an appointment scheduled withing the date range selected. |
> Communicator > Care Gaps > Care Gap Settings |
Tablespace | Past 30 days, Next 360 days | Default | Read only | PEX Onboarding | CSC |
| Contact Frequency | Message previously contacted paitents who are still unsatisfied for their care gap. |
> Communicator > Care Gaps > Care Gap Settings |
Tablespace | 30 days | Default | Read only | PEX Onboarding | CSC |
| Delivery Days | Send messages to patients on certain days of the week |
> Communicator > Care Gaps > Care Gap Settings |
Tablespace | Monday - Friday | Default | Read only | PEX Onboarding | CSC |