Payment via Mail Overview

The ability to pay via mail allows patients to pay their outstanding balance when they get their statement in the mail.

Important! We recommend enabling digital payment options for patients to avoid this workflow. Digital payment methods are quicker and yield higher payments.

Resources

• Patient Digital Engagement Index Overview

• Summary of Patient Digital Payment Methods

KPIs

• Patient Pay Yield

• Days in Account Receivable

Reporting

• Patient Statements Report

Patient handling preparation

• Patients may have questions regarding this functionality; leverage the resources linked to understand what the workflow has to offer. The more staff are familiar, the more they can share the benefits to patients.

• Keep in mind that patients cannot contact athenahealth directly if they have troubleshooting concerns regarding the workflow. It will be the responsibility of the practice to assist them.

  • There are many resources via O-help and the Success Community, but if your question/concern cannot be answered by reviewing those, you may submit a case for further assistance.

Workflow