Statement Pay Overview (formerly QuickPay)

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Statement pay allows patients and guarantors to pay online using the web address and code available on their statement. This workflow doesn't require the Patient Portal.

Benefits: This workflow improves patient pay yield and reduces days in Accounts Receivable.

Benefits:

This workflow improves patient pay yield and reduces days in Accounts Receivable.

Resources

KPIs

Patient Digital Engagement Index: Encourage digital payment activity
- Measures digital actions your patients take with respect to payment; it includes making digital payments and receiving e-statements
- Patient Pay Yield
- Days in Account Receivable

Reporting

E-Payment Activity Report

Patient handling preparation

Patients may have questions regarding this functionality; leverage the resources linked to understand what the Portal has to offer. The more staff are familiar, the more they can share the benefits to patients.
Keep in mind that patients cannot contact athenahealth directly if they have troubleshooting concerns regarding the workflow. It will be the responsibility of the practice to assist them.
- There are many resources via O-help and the Success Community, but if your question/concern cannot be answered by reviewing those, you may submit a case for further assistance.

Workflows

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