Custom GroupCall Campaigns Overview

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Custom GroupCall allows practices to send a custom message via phone, SMS, e-mail, and the Patient Portal outside of the other Standard GroupCall offering. This could be a campaign to notify patients of an upcoming location move for the practice, a provider retiring, or similar events.

Benefits: The benefit of using Custom GroupCall is the ability to scale messaging to patients, freeing staff up to contribute in other ways to the success of the practice.

Resources

• Related Topics

• Introduction to Custom Campaigns (GroupCall)

Reporting

• Patient Communication Activity Report
• Appointments Scheduled via Communicator
• Patient Communication History

Patient handling preparation

• Become familiar with the reporting offered to monitor how your patients are being contacted. This will help with conversations with patients or general inquiries.

• The Custom GroupCall messaging window is dependent on what the practice sets it at. This feature doesn't replace the ability for patients to contact your office during normal business hours. Be sure to still have staff available to answer phones.

Workflows