Standard GroupCall Campaigns
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Enable standard GroupCall campaigns to reduce call volume to the practice and admin work for staff.
Here's a summary of each standard GroupCall campaign, including benefits for each:
| No Show | Patients who have missed their scheduled appointment and the practice wants them to reschedule |
| Ticker |
Patients due for an upcoming appointment |
| Cancellation | Practice needing to reschedule appointment as the provider is unavailable |
| Immediate Cancellation | Practice needing to send same-day cancellation |
| Weather | Practice needing to send same-day cancellation due to weather |
| Portal Adoption | Promotes a patient who has an e-mail on file to register for the Patient Portal |
Resources
KPIs
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Patient Digital Engagement Index: Promote Digital Access to Care. Measures scheduling, confirming, and cancelling appointments.
Reporting
- Patient Communication Activity Report
- Appointments Scheduled via Communicator
- Patient Communication History
Patient handling preparation
- Become familiar with the reporting offered to monitor how your patients are being contacted. This will help with conversations with patients or general inquiries.
- The GroupCall messaging window is between 10am and 8pm EST. This feature doesn't replace the ability for patients to contact your office during normal business hours. Be sure to still have staff available to answer phones.
- When using the Immediate Cancellation & Weather campaigns, be cognizant of sending them with short notice. Our queue prioritizes these messages to go out first; however, depending on volume, it may take some time. Our recommendation is if you are sending these campaigns with little notice, leverage reporting to monitor if the messaging reached your patients in time. If it did not, it may be helpful for staff to proactively call the patient to notify them of the cancellation.
Workflows
