Prepayment Plans Overview

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A prepayment plan allows the practice to collect regular payments from a patient in advance of expected services, and to reserve these funds to defer the cost of the specified services.

Benefits: By enabling pre-payment plans, the practice will experience higher patient pay yield and faster payments.

Resources

• Related Topics

• Patient Digital Engagement Index Overview

• Summary of Patient Digital Payment Methods

KPIs

• Patient Digital Engagement Index: Encourage digital payment activity

  • Measures digital actions your patients take with respect to payment; it includes making digital payments and receiving e-statements

  • Patient Pay Yield

  • Days in Account Receivable

Reporting

• Prepayment Worklist

• Prepayment Plan Tracking Report

• Activity Wizard

• A/R Aging Wizard

• E-Payment Activity Report

Patient handling preparation

• Patients may have questions regarding this functionality; leverage the resources linked to understand what the workflow has to offer. The more staff are familiar, the more they can share the benefits to patients.

• Keep in mind that patients cannot contact athenahealth directly if they have troubleshooting concerns regarding the workflow. It will be the responsibility of the practice to assist them.

  • There are many resources via O-help and the Success Community, but if your question/concern cannot be answered by reviewing those, you may submit a case for further assistance.

Workflows