Self Check-In

Two check-in solutions. Here's a summary of each self check-in workflow, including benefits for each.

Enhanced Self Check-in	Staff-Initiated Self Check-in
Self check-in proactively surfaces tasks and information to patients before their upcoming appointments. Such as completing screening questionnaires, forms, copay collection, etc. This empowers patients to complete tasks from home or on-the-go. This workflow saves practice staff time by removing initial administrative tasks from their responsibility. Patients can access ESCI workflow via the patient portal, athenaPatient, and ReminderCall text/email. Click here to check out the enhanced self check-in user guide.	If a patient has not checked-in for their appointment and has presented at the front desk to do so, a staff member can initiate the self check-in workflow by sending a text message to the patient. Additionally, if a staff member notices a patient hasn’t checked in, they can send the text one day prior to the appointment to encourage the patient to begin check-in. Thus, reducing time spent collecting this info with front end and/or clinical staff. Click here to check out the staff-initiated patient self check-in user guide.

Enhanced Self Check-in

Staff-Initiated Self Check-in

Self check-in proactively surfaces tasks and information to patients before their upcoming appointments. Such as completing screening questionnaires, forms, copay collection, etc. This empowers patients to complete tasks from home or on-the-go.

This workflow saves practice staff time by removing initial administrative tasks from their responsibility. Patients can access ESCI workflow via the patient portal, athenaPatient, and ReminderCall text/email.

Click here to check out the enhanced self check-in user guide.

If a patient has not checked-in for their appointment and has presented at the front desk to do so, a staff member can initiate the self check-in workflow by sending a text message to the patient.

Additionally, if a staff member notices a patient hasn’t checked in, they can send the text one day prior to the appointment to encourage the patient to begin check-in. Thus, reducing time spent collecting this info with front end and/or clinical staff.

Click here to check out the staff-initiated patient self check-in user guide.

Resources

Self Check-in Configuration Settings
Enhanced Self Check-in Overview
This resource includes Get Started Guide, Release Notes, Demo Videos, FAQ, Best Practice Guide
O-help: User Guide — Enhanced Patient Self Check-In
Patient Digital Engagement Index Overview

Self check-in workflows

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