User Guide — Enhanced Patient Self Check-In

athenaClinicals, athenaCollector, athenaCommunicator

This article refers to our latest self check-in experience, released in Fall 2022. For information on the legacy self check-in experience, refer to this user guide.

 

Patients can complete check-in for appointments at home before arriving at the office or in the office after they arrive. Patients whose preferred language is Spanish can display the self check-in information in Spanish. Two-factor authentication makes self check-in secure for your patients and their caretakers.

 

athenaCommunicator is required to use this functionality. To access all workflows, such as payment collection and medication review, athenaCollector and athenaClinicals is also needed.To enable enhanced patient self check-in for your practice, create a support case from athenaOne > Support > Success Community > Contact Client Support Center.

 

Important: The enhanced self check-in experience includes an out-of-office workflow only. Expect further communication from athenahealth in the near future when an in-office workflow becomes available for enhanced self check-in.

 

 

 

 

Self Check-in Settings page

The Self Check-in Settings page provides links to specific self check-in configuration pages.

 

Note: To access the Self Check-in Settings page, a practice user must have the "Communicator Admin" role.

 

 

 

 

 

 

 

 

 

 

 

A note on the HIPAA Notice of Privacy

The HIPAA Notice of Privacy is displayed to patients during enhanced self check-in if they have never provided an e-signature for it previously. You can verify if a patient has provided an e-signatiure by checking the portal e-signature history in athenaOne.

 

After a patient e-signs the privacy notice form once, it is never displayed again during enhanced self check-in.

Overview of patient workflows and associated practice user workflows