Self-Pay Reminder Messages Overview

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Self-Pay Reminder Messages allow practices to send messages to patients and guarantors via phone, SMS, and e-mail to remind them they have an outstanding balance. Additionally, these messages are offered in Spanish.

Benefits: The benefit of using Self-Pay Reminder Messages is that the practice can receive faster and more frequent payments.

Resources

• Related Topics

• Patient Digital Engagement Index Overview

KPIs

• Patient Digital Engagement Index: Encourage digital payment activity. Measures digital actions your patients take with respect to payment; it includes making digital payments and receiving e-statements.

Reporting

• Patient Communication Activity Report
• Patient Communication History

Patient handling preparation

• Become familiar with the reporting offered to monitor how your patients are being contacted. This will help with conversations with patients or general inquiries.

• The self-pay messaging window is between 10am and 8pm EST. This feature doesn't replace the ability for patients to contact your office during normal business hours. Be sure to still have staff available to answer phones.

Workflows