Order Reminders Overview

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Order Reminders allow practices to send automated messages via phone, SMS, and e-mail to patients who have outstanding orders. These messages remind patients to fill those orders.

Benefits: Enabling Order Reminders reduces  admin work for staff.

Resources

• Related Topics

KPIs

• Patient Digital Engagement Index: Promote Digital Access to Healthcare Information. Measures viewed test results.

Reporting

• Results to Orders Report

• Patient Communication Activity Report
• Patient Communication History

Patient handling preparation

• Become familiar with the reporting offered to monitor how your patients are being contacted. This will help with conversations with patients or general inquiries.

• The Order Reminder messaging window is between 10am and 8pm EST. This feature doesn't replace the ability for patients to contact your office during normal business hours. Be sure to still have staff available to answer phones.

Workflows