Order Reminders Configuration Settings
Use this page to look up Order Reminders configuration information, including best practice setting values.
Important: All athenaCommunicator features require the "Patient Cycle" implementation setting enabled at the tablespace level.
Order Reminders base Settings
| Setting Name | Description | Location | Configuration Level | Default Value | Best Practice Value | Customer Facing | Setting Owner for New Customers | Setting Owner for Existing Customers | Notes |
| Order Reminders Enabled | Enables order reminders |  > Communicator > Communicator > Brands
OR r > Communicator > Order Reminders preferences
|
Brand | ON | Default | No | Onboarding | CSC | If the customer has Implementation Setting: Provider-Group-Based Data Permissions setting as ON, configuration happens vai the Brand Page. Note Order Reminders are only Default ON if the Brand is active. If the customer has Provider-Group-Based Data Permissions setting as OFF the configuration happens via the Order Reminder preferences page. |
| Order Reminders Call Start Time | Window in which messaging can start | 9:00am | Default | ||||||
| Order Reminders Call End Time | Window in which messaging ends | 5:00pm | Default | ||||||
| Order Reminders Caller ID | Phone number that surfaces on the patients phone when contacting them. | Blank | Consult Customer |
Order Reminders check-in or check-out workflow
| Setting Name | Description | Location | Configuration Level | Default Value | Best Practice Value | Customer Facing | Setting Owner for New Customers | Setting Owner for Existing Customers |
| Send order reminder via Communicator | Allows reminder to be sent from check-in/check-out window. | Clinical Inbox > Click followup # > select order > Click view actions > Click more actions > Send order reminder via Communicator | Order | Blank | ON | Yes | Customer | Customer |