ReminderCall Overview

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This feature reminds patients via SMS, phone, and e-mail of their upcoming appointments. ReminderCall gives patients the opportunity to confirm or reschedule their appointment. Additionally, these messages are offered in Spanish.

Benefits: ReminderCall reduces calls into the practice and administrative time for staff to manage appointments, freeing staff up to contribute in other ways to the success of the practice.

Benefits:

ReminderCall reduces calls into the practice and administrative time for staff to manage appointments, freeing staff up to contribute in other ways to the success of the practice.

Resources

KPIs

Patient Digital Engagement Index: Promote Digital Access to Care. Measures scheduling, confirming, and cancelling appointments.

Reporting

Patient handling preparation

Become familiar with the reporting offered to monitor how your patients are being contacted. This will help with conversations with patients or general inquiries.
The ReminderCall messaging window is between 10am and 8pm EST. This feature doesn't replace the ability for patients to contact your office during normal business hours. Be sure to still have staff available to answer phones.

Workflows

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