Insights Dashboards — Patient Engagement & Experience

athenaCollector, athenaClinicals, athenaCommunicator

The Insights Dashboards provide metrics, charts, tables, and tips to help improve practice revenue cycle performance, clinical efficiency, and patient engagement.

Patient Engagement & Experience

Evaluate how your patients manage their healthcare and engage with your practice to increase digital engagement, improve the patient experience, and drive practice efficiency.

From the Patient Engagement & Experience landing page, you can access these dashboards:

Patient Digital Engagement Index — Measure the digital engagement of patients within your practice to increase patient payment collections, improve staff productivity, and enhance patient satisfaction.
Patient Digital Activation — Ensure that your patients are enabled for digital experiences and messaging.

Metrics in the Insights Dashboards > Patient Engagement & Experience dashboards

To view metric definitions on a dashboard, hover over the metric names in the Breakdown table (if available).

Patient Digital Engagement Index

Measure the digital engagement of patients within your practice to increase patient payment collections, improve staff productivity, and enhance patient satisfaction.

Patient Digital Engagement Index
Tab	Metric	Definition
Patient Digital Engagement Index	Patient Digital Engagement Index	Overall PDEI score, a breakdown of factors that influence the score (Access to Care, Healthcare Finances, and Healthcare Information), and how this data has trended over time.
Healthcare Information Score	Healthcare Information Score	How often patients share and receive healthcare information digitally.
Healthcare Finances Score	Healthcare Finances Score	How often patients receive bills and make payments digitally.
Access to Care Score	Access to Care Score	How often patients schedule and manage appointments digitally.

Patient Digital Activation

Ensure that your patients are enabled for digital experiences and messaging.

Patient Digital Activation
Section	Metric	Definition
athenaPatient Signup Rate	athenaPatient Signup Rate	The total number of active patients who were signed up for athenaPatient during the report month.