ReminderCall Configuration Settings

 

Use this page to look up ReminderCall configuration information, including best practice setting values.

 

Important: All athenaCommunicator features require the "Patient Cycle" implementation setting enabled at the tablespace level.

 

Setting Name Description Location Configuration Level Default Value Best Practice Value Customer Facing? Setting Owner for New Customers Setting Owner for Existing Customers
ReminderCall Send Calls Enables ReminderCall > Implementation > Client Functions > Settings Tablespace OFF ON No Onboarding CSC

 

 

Setting Name Description Location Configuration Level Default Value Best Practice Value Customer Facing? Setting Owner for New Customers Setting Owner for Existing Customers
ReminderCall 2-way sms If turned on, appointment reminder text message will accept patient replies (2-way SMS) to confirm and cancel appointments > Implementation > Client Functions > Settings Tablespace ON Default No Onboarding CSC
Use Provider Communicator SMS Display Names in ReminderCall Allows provider name to surface in SMS Tablespace ON Default No Onboarding CSC

 

 

Setting Name Description Location Configuration Level Default Value Best Practice Value Customer Facing? Setting Owner for New Customers Setting Owner for Existing Customers Notes
Use Salesforce Template for standard reminder call emails Use AMPScript template on the Saleforce side to generate standard reminder call emails > Implementation > Client Functions > Settings Tablespace ON Default No Onboarding CSC  
Use Salesforce Template for confirmation reminder call emails Use AMPScript template on the Saleforce side to generate confirmation reminder call emails OFF Default No Onboarding CSC Per Product these are deprecated settings and don't need configuring

 

 

Setting Name Description Location Configuration Level Default Value Best Practice Value Customer Facing? Setting Owner for New Customers Setting Owner for Existing Customers
General Creates ReminderCall campaign > Communicator > ReminderCall > ReminderCall Settings Brand, Tablespace, Department, Provider Use recommended settings Use recommended settings Yes Onboarding CSC
Text Messages

 

 

Setting Name Description Location Configuration Level Default Value Best Practice Value Customer Facing? Setting Owner for New Customers Setting Owner for Existing Customers
Instructional messages An instructional message follows the greeting and appointment reminder in all ReminderCall messages sent to your patients with any additional information they may need for their appointment. > Communicator > Greetings and Instructional Messages > Instructional Messages Tablespace Default Messages for Text, Email, Call Default Yes Onboarding Customer
Default Instructional Message The Instructional Message Mapping page allows you to set your default instructional message, as well as map custom instructional messages to appointment types. > Communicator > Greetings and Instructional Messages > Instructional Message Mapping Tablespace, Department, Provider Use recommended settings Default Yes Onboarding Customer
Customer Instructional Messages by Appointment Type Tablespace, Department, Provider Use recommended settings Default Yes Onboarding Customer

 

 

Setting Name Description Location Configuration Level Default Value Best Practice Value Customer Facing? Setting Owner for New Customers Setting Owner for Existing Customers
Use default greeting The message that begins all calls that are sent to patients > Communicator > Greetings and Instructional Messages > Greetings Brand, Tablespace, Department, Provider Use default greeting Default Yes Customer Customer

 

 

Setting Name Description Location Configuration Level Default Value Best Practice Value Customer Facing? Setting Owner for New Customers Setting Owner for Existing Customers
Name Appears in email messages, phone calls, SMS, and patient portal. > Communicator > Patient Communication > Content Management Brand, Tablespace, Department Pulls from Billing Admin once brand and scheduling templates have been applied. Default Yes Customer Customer
Phonetic spelling for live operator The phonetic spelling will appear in place of the display name for live operators only. This will populate on the live operators' screens to better assist them in pronouncing the display name. Default Yes Customer Customer
Phone number The phone number is the general contact phone number used in automated messages to patients. Default Yes Customer Customer
SMS name The SMS name is the shortened name used in automated text messages to patients and is limited to 20 characters. Default Yes Customer Customer
Billing Display Settings Appears in email messages, phone calls, SMS, and patient portal for billing specific messaging. Same as General Display Settings Default Yes Customer Customer

 

 

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