ResultsCall Overview

Click here to jump to configuration settings.

ResultsCall allows practices to send automated messages via phone, SMS, and e-mail to alert patients that their test results are available on the Patient Portal.

Additionally, the practice can autopost lab and imaging results to the Patient Portal once they are available.

Benefits: Enabling ResultsCall reduces call volume to the practice and admin work for staff.

Resources

• Related Topics

• ResultsCall FAQs

KPIs

• Patient Digital Engagement Index: Promote Digital Access to Healthcare Information. Measures viewed test results.

Reporting

• Patient Communication Activity Report
• Patient Communication History

Patient handling preparation

• Become familiar with the reporting offered to monitor how your patients are being contacted. This will help with conversations with patients or general inquiries.

• The self-pay messaging window is between 10am and 8pm EST. This feature doesn't replace the ability for patients to contact your office during normal business hours. Be sure to still have staff available to answer phones.

Workflows