ResultsCall Configuration Settings
Use this page to look up ResultsCall configuration information, including best practice setting values.
Important: All athenaCommunicator features require the "Patient Cycle" implementation setting enabled at the tablespace level.
ResultsCall base settings
| Setting Name | Description | Location | Configuration Level | Default Value | Best Practice Value | Customer Facing | Setting Owner for New Customers | Setting Owner for Existing Customers | Notes |
| Communicator ResultsCall | This should be set for Communicator Clients who use ResultsCall |
 > Implementation > Client Functions > Settings |
Tablespace | OFF | ON | No | Onboarding | CSC | |
| Enable RESULTSCALL Message Type | TSI setting for RESULTSCALL Message Type |
> Implementation > Client Functions > Settings |
Tablespace | ON | Default | No | Onboarding | CSC | |
| Use Salesforce Template for Results Call Emails | Use AMPScript template on the Saleforce side to generate results call emails |
> Implementation > Client Functions > Settings |
Tablespace | OFF | Default | No | N/A | CSC | This setting isn't required for Communicator configuration. |
| Publish to Portal (no notification) enabled |
Enables the "Publish to Portal (no notification)" document action.
Note: This setting works in conjuction with "Communicator ResultsCall" or "View/Download/Transmit and Secure Messaging". One of those two settings must be ON in addition to this setting for the "Publish to Portal (no notification)" document action to be enabled. |
> Implementation > Client Functions > Settings |
Tablespace | ON | Default | No | Onboarding | CSC |
ResultsCall campaign settings
| Setting Name | Description | Location | Configuration Level | Default Value | Best Practice Value | Customer Facing | Setting Owner for New Customers | Setting Owner for Existing Customers |
| Message frequency | N/A |
> Communicator > ResultsCall > ResultsCall Settings |
Tablespace, Brand, Department, Provider | Every 3 days for 2 weeks | Default | Yes | Onboarding | Customer |
| Provider identification | Speak only the patient notes | |||||||
| Phone Calls: Message window | 9:00 AM to 8:00 PM EST | |||||||
| Days to call | Monday - Sunday | |||||||
| Emails: Message window | 9:00 AM to 8:00 PM EST | |||||||
| Text Messages: Message window | 9:00 AM to 8:00 PM EST | |||||||
| Portal message for normal results | The results of your recent lab tests are within normal limits. We look forward to seeing you at your next appointment. |