Patient-Initiated Payment Plans Overview

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Patients can create their own automated payment plans from these payment workflows:

Notification Pay (formerly Guest Pay)
Statement Pay (formerly QuickPay)
Patient Portal
Enhanced Self Check-in

Benefits: These payment plans reduce calls to the practice and administrative time for staff, freeing up staff to contribute in other ways to the success of the practice. Additionally, these plans lead to higher patient pay yield and faster payments.

Benefits:

These payment plans reduce calls to the practice and administrative time for staff, freeing up staff to contribute in other ways to the success of the practice. Additionally, these plans lead to higher patient pay yield and faster payments.

Resources

KPIs

Patient Digital Engagement Index: Encourage digital payment activity
- Measures digital actions your patients take with respect to payment; it includes making digital payments and receiving e-statements
- Patient Pay Yield
- Days in Account Receivable

Reporting

Patient handling preparation

Patients may have questions regarding this functionality; leverage the resources linked to understand what the workflow has to offer. The more staff are familiar, the more they can share the benefits to patients.
Keep in mind that patients cannot contact athenahealth directly if they have troubleshooting concerns regarding the workflow. It will be the responsibility of the practice to assist them.
- There are many resources via O-help and the Success Community, but if your question/concern cannot be answered by reviewing those, you may submit a case for further assistance.

Workflows

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