Quick Reference — To correct WEBACCESSREQUEST claims
Worklist: MGRHOLD
Issue: Web Portal access (or updated access) is required for athenahealth so that we can perform claim tracking actions, such as obtaining claim status and retrieving remittance advice.
Next Steps: Review claim notes to address the specific error. Contact the Payersite Admin team after the issue is resolved. Please do not kick the claims with WEBACCESSGRANTED. The Payersite team will move the claims back after the credentials are verified.
To set up Web portal access
Please use the following information to set up an access account for athenahealth to use. Create a username and password for the relevant payer website.
- First Name: John
- Last Name: Sundar
-
Email: PayersiteXXXX@operations.athenahealth.com (replace XXXX with your context ID/practice ID/tablespace #).
Note: This email is for registration purposes only. Please do not send communications directly to this email address. - Phone: 470-237-1816
- Fax Number: 888-864-4377
- Address: 3 Hatley Rd., Belfast, ME 04915
- Date of Birth: 15/07/1987
- Preferred username: AthenaXXXX (XXXX = your client ID)
Note:
After you create access for athenahealth, please update the information in the outstanding payer portal task. Include the URL of the Web portal when providing the login credentials, as well as your client ID, tax ID number, and the medical group/individual NPI associated with the credentials.
Important: Please do not enter the login information in claim notes or in a remittance record.
To resolve the claim or remittance after Web access is obtained or updated
For Claims: After the credentials are provided through the payer portal task and verified, that task is completed by athenahealth, moving the claims to WEBACCESSGRANTED.
Note: The WEBACCESSGRANTED kick reason is used by the Payer Site Admin Team to assign a claim back to athenahealth to be resolved.
For Remittance Records: Return the remittance record to athenahealth by using the event Web Portal Access Information Provided. athenahealth will then verify the credentials on the Web Portal and work to obtain the remittance for posting purposes.