Service Overview — athenaCoordinator Core Receivers

athenaOne^® Authorization Management is our full-service care coordination solution that includes order transmission, patient re-registration, and insurance precertification services for Receivers. athenaCoordinator Core is available to almost any type of order receiver, but athenaOne^® Authorization Management is available with athenaOne for Hospitals & Health Systems.

athenaCoordinator Core provides a simplified ordering workflow between healthcare providers and facilities (Receivers), and the athenaClinicals physicians in their community. athenaCoordinatorCore delivers critical, validated information (with patient, insurance, and order details) via fax or interface via standard HL7 protocols, and reduces workflow inefficiencies.

athenaCoordinator Core receivers are facilities that are not yet using athenaClinicals.

athenaCoordinator Core delivers critical, validated information that your facility needs to fulfill and bill for the orders you receive. Orders from providers using athenaOne are delivered via your standard fax workflow, or you can choose to build an interface with athenaClinicals using standard HL7 protocols.

When a sending physician creates an outgoing referral order using athenaClinicals, the Clinical Provider Selector tool lists your facility as an athenahealth network partner with athenaCoordinator Core services. This makes it easy for community physicians to find you within our national database.

The setup and configuration process for athenaCoordinator Core is quick and easy with no cost for implementation or ongoing support. As an order recipient, your facility pays $1 per order received. After your facility starts receiving orders, the athenaCoordinator Core service provides regular reports that detail every order sent to your facility, giving you instant visibility into ordering patterns within your community.

Across the healthcare landscape, care coordination remains inefficient due to redundancies, manual inputs, and errors. For the patients whom other providers refer to you, this may cause delays and confusion.

Our athenaCoordinator Core service addresses these systemic breakdowns by creating a seamless order workflow between your practice and physicians in your community who use athenaClinicals.

athenaCoordinator Core handles the cumbersome tasks of receiving inbound orders, freeing up staff time and resources, and providing greater visibility into—and control over—order patterns in your community.

Advantages include:

• Reduced error rate, due to generation of orders from validated athenaClinicals data.
• Increased efficiency as a result of receiving preprocessed orders with insurance eligibility information.
• Your facility and providers are clearly visible within the athenaClinicals order workflow with a visual indication of your status as an in-network provider.
• Fewer phone calls and faxes and less back and forth with ordering providers when fulfilling orders.
• Visibility into community/affiliated provider ordering patterns with regular order reports.
• No fixed costs or software to install.
• Simple fee structure—no monthly minimums.

You can elect to receive e-mail notifications of incoming orders. These communications notify you to check the athenaCoordinator Core Receiver Portal to view new orders. To enable this feature, please contact the CSC by selecting Support > Create Case or Call in the Main Menu to open a case.

athenaClinicals and athenaOne for Hospitals & Health Systems senders will not notice any changes on their end when you activate the athenaCoordinator Core service.

Senders continue to see an olive branch icon indicating that the receiver has agreed to pay the order transmission cost in exchange for receiving a clean order with the patient's insurance eligibility status included.

• Only athenaClinicals and athenaOne for Hospitals senders can route orders to athenaCoordinator receivers.
• athenaClinicals and athenaOne for Hospitals senders can route any order type to athenaCoordinator receivers.
  
• When an order routes to the athenaCoordinator Core Receiver Portal, this action note is applied to the submitted order: "A courtesy copy of the order has been routed to an electronic portal."