Quick Reference — To reset your athenaText PIN (passcode)

athenaClinicals+athenaCoordinator

 

Your athenaText PIN is the 4-digit code you enter to use the athenaText mobile app.

  1. On your mobile device, open the athenaText app.
  2. On the Enter PIN screen, tap Forgot PIN? Create New.
    You are prompted to log in or cancel your request to create a new PIN.
  3. Tap Login.
  4. Log in with your preferred login method.
    • athenaOne — Select this option if you are an athenaOne user and then enter your athenaOne username and password.
    • Single Sign On — Select this option if your practice has single sign-on enabled and then enter your single sign-on (SSO) credentials.
    • External user — Select this option if you are not an athenaOne user and are signed up for the mobile athenaText app only.

    After you log in, the Enter New PIN screen appears.

  5. Enter a new 4-digit PIN.
    The Verify New PIN screen appears.
    Note: Your new PIN must be different from your previous six PINs. If you enter a PIN that matches any of your six previous PINs, the screen clears and you must enter a new, unique PIN.
  6. On the Verify New PIN screen, enter the new 4-digit PIN again.
    A message informs you that your PIN was created successfully.
  7. Tap OK to continue to the chat list screen of the mobile app.