Client Device Diagnostics

1. Display the Client Device Diagnostics page: On the Main Menu, click Settings > Practice Manager. In the left menu, under Practice Links — Miscellaneous, click Client Device Diagnostics.
   If a device has not been installed on the computer before, the browser prompts you to install the ActiveX controls for that device. For Credit Card Plus, the available devices are the MagTek swipe and the RDM check scanner machines. athenaOne will then inspect the MagTek device to see if it is in Keyboard Wedge mode. If it is, it will try to change it to HID mode and reload the page. The device needs to be in HID mode at all times.
   The Status field displays which mode the device is in.
2. Click Refresh.
   
   If the Status field displays "Connected: HID Mode," you can test the machine: swipe a credit card, and a status message appears in the Test field, confirming that track data are available.
3. Click Clear to clear the test message.
   If the Status field does not display "Connected," one of the following is an issue:
   • The ActiveX control did not install or did not have permission to load.
   • The device is not plugged in.
   • The device is faulty.
   • The device may be in Keyboard Wedge mode and needs to be switched to HID mode.

To switch the MagTek Device mode from Keyboard Wedge mode to HID mode

1. Log out of athenaOne.
2. Open a browser window and log in to the MagTek support website here: http://www.magtek.com/support/mode/.
3. On the screen that says "Change Mode from/to HID/Keyboard," click the "Change device mode to HID" button. A message confirms that the mode has successfully changed from Keyboard to HID.
4. Log back into athenaOne.
5. Unplug the MagTek device from your computer, wait 10 seconds, then plug it back in.
6. In athenaOne, display the Client Device Diagnostics page: On the Main Menu, click Settings > Practice Manager. In the left menu, under Practice Links — Miscellaneous, click Client Device Diagnostics.
7. Click Refresh. The status should now read "Connected: HID Mode."
8. Swipe the card (magnetic strip down and facing the word "MagTek" on the scanner). If the message "Track data available" appears, the scanner is running correctly.

1. Display the Client Device Diagnostics page: On the Main Menu, click Settings > Practice Manager. In the left menu, under Practice Links — Miscellaneous, click Client Device Diagnostics.
   If a device has not been installed on the computer before, the browser prompts you to install the ActiveX controls for that device. For Credit Card Plus, the available devices are the MagTek swipe and the RDM check scanner machines.

In the RDM Check Scanner section, the following functions are available:

2. Status — Click Refresh to connect to the scanner.
   If it succeeds, "scanner initialized" appears, along with the model number of the scanner and software version number.
   At the same time, the other functions are enabled.
3. Clear Track — Click Clear to eject anything that might be stuck inside the scanner.
4. Test — Click Begin to set up the scanner to accept a check in the scanner track, or a credit card swipe in the MSR track.
5. Feed a check or card through the device to verify that data are available.
   If you feed a check through, "MICR available Image available" appears in the first box. If you feed a credit or debit card through, "Track 1 and 2 available" will appear in the second box.
6. If you would like to try another test, click End to reset, and then click Begin again.
7. If you place a checkmark next to "FRANK?" and then click Begin, "Electronically Presented" will print on the check's face as it feeds through the scanner. You can use this function in case you collected a check as payment and it was approved, but the scanner failed to FRANK at the time (for example, if the ink ran out).
8. Details — Click Show Details to view a log of each step the scanner performed.
   Click Hide Details to hide the activity log.
9. Click Clear Log to clear all data in the log.