Eligibility Connectivity Monitoring

athenaCollector

This page allows you to monitor the eligibility connectivity status for payers in your practice, so that you know what to expect when sending and receiving electronic eligibility transactions.

Note: Only eligibility classes associated with at least one patient appear for your practice.

Field Reference

Column Headings
Name	Name of the eligibility class for the connection. An eligibility class is a grouping of insurance packages that use the same eligibility connection to communicate with a payer electronically.
Availability	Color-coded synopsis of the status of an eligibility connection. Green indicates that the connection is up and that transactions are processing normally. Red indicates that the connection is down and that payers are unable to respond. Black indicates that the connection is in a scheduled downtime (payers turn off connections at regular intervals to make updates and perform system maintenance).
Availability Detail	This column shows the start time of the current connection, the status of the connection, and how long the connection has been active. If service is interrupted, the Status Duration time is reset when service is restored.
Covered Insurance Packages	This column lists the insurance packages that belong to the same eligibility class and connection. If the list includes more than three packages, you can hover the cursor over the Show All text to view the complete list of packages for that eligibility class.