User Guide — Unpostables Routing
Unpostable routing is a process for categorizing ("routing") unpostables that belong to a legacy system, or that otherwise cannot be posted in athenaOne. (Unpostable routing does not transmit unpostable items to another system outside athenaOne.)
Unpostable routing is best for high volume
Unpostable routing is useful for practices with large volumes of unpostables that need specific handling for an extended period. For example, a practice may have multiple operational units sharing one tax ID, and some of those operational units may not use athenaOne. The practice receives a single EOB that includes both athenaOne charges and legacy system charges. Because athenahealth received the paper remittance, we devised a system to identify and flag the legacy system charges to support subsequent legacy posting and reconciliation for the client.
Unpostables routing also makes it faster to identify unpostable remittance from legacy systems using automated processes in athenaOne.
If your practice would like to enable the unpostable routing feature, please contact the CSC by selecting Support > Create Case or Call in the Main Menu.