Insights Dashboards — athenahealth Services

athenaCollector, athenaClinicals, athenaCommunicator

The Insights Dashboards provide metrics, charts, tables, and tips to help improve practice revenue cycle performance, clinical efficiency, and patient engagement.

athenahealth Services

Monitor how effectively athenahealth's managed services are working on your behalf and where your practice can improve outcomes.

From the athenahealth Services landing page, you can access these dashboards if the athenahealth service is enabled for your organization:

athenaOne® Medical Coding — Track athenaOne® Medical Coding performance, including turnaround times, coding independence, and billing speed, to maximize service value and minimize practice burden.
athenaOne® Authorization Management — Track how effectively athenaOne® Authorization Management is handling authorizations on your behalf, including completion rates, denial outcomes, and where practice intervention is still needed.

Metrics in the Insights Dashboards > athenahealth Services dashboards

To view metric definitions on a dashboard, hover over the metric names in the Breakdown table (if available).

athenaOne® Medical Coding

Track athenaOne® Medical Coding performance, including turnaround times, coding independence, and billing speed, to maximize service value and minimize practice burden.

athenaOne® Medical Coding
Tab	Section	Metric	Definition
Overview	Medical Coding Performance at a Glance	Utilization Rate	Percentage of service-eligible visits that were sent to Medical Coding (and then billed)
		Medical Coding Worked Independently	Percentage of visits sent to Medical Coding (and then billed) that were coded without needing assistance from your practice
		Medical Coding Worked Independently TAT	Average number of business days it takes for Medical Coding to code a visit when no assistance is needed from your practice
E&M Level Distribution	E&M Level Distribution for Office/Outpatient Visits	Percentage of E&M Charges Billed	Distribution of code levels on claims created by Medical Coding, for office/outpatient visits that provided evaluation and management (E&M) services.
Service Utilization	Service Utilization at a Glance	Utilization Volume	Number of service-eligible visits that were sent to Medical Coding (and then billed)
Billing	Time to Bill at a Glance	Average Time to Bill	Average time between the date of service (or last date of service, for care provided over multiple days) and the first claim submission to the payer for claims created by Medical Coding
		Average Time with Practice	Average time that the practice took as part of the total time to bill, including time spent closing the encounter, sending the visit to Medial Coding, replying to questions from Medical Coding, and handling claim hold issues
		Average time with Medical Coding	Average time that Medical Coding took as part of the total time to bill, including time spent coding the visit and handling claim hold issues
Requests for Practice Input	Practice Input Needed at a Glance	Visits Needing Practice Input	Number of visits that were sent to Medical Coding (and then billed) that required assistance from your practice to code

athenaOne® Authorization Management

Track how effectively athenaOne® Authorization Management is handling authorizations on your behalf, including completion rates, denial outcomes, and where practice intervention is still needed.

athenaOne® Authorization Management
Section	Metric	Definition
Authorization Management Performance at a Glance	Eligible Orders Worked Without Client Intervention	Number of eligible orders resolved automatically (no prior authorization or referral required) plus orders completed manually by athenahealth without client involvement.
	One Week Completion Rate	Percentage of manually worked non-urgent authorization tasks completed within 5 business days.
	Unfavorable Outcome Rate	Percentage of orders worked by athenahealth where the prior authorization was denied by the payer or is pending peer-to-peer review.