CCP Discrepancy Type
A CCP Discrepancy record represents a difference between the amount that was received from U.S. Bank for credit card deposits and the amount that was actually posted in athenaOne. Amounts will offset each other on consecutive days. These discrepancies usually occur due to processing delays.
General description
A CCP Discrepancy remittance record is created when there is a lag in CCP deposits reported to U.S. Bank due to processing delays. These records are in CLOSED status. The History section of the record provides details of the discrepancy.
- A positive amount in the record means that U.S. Bank shows more money deposited than athenaOne shows.
- A negative amount in the record means that athenaOne shows more money deposited than U.S. Bank shows.
A CCP Discrepancy remittance record is created as a result of one of these timing issues:
- Between the patient's credit card (MasterCard, Visa, American Express, Discover, and so on) and the credit card company's bank
- Between the credit card company's bank and U.S. Bank
At end of day, the batch total from U.S. Bank represents all the credit card payments that were successfully processed. If the debiting bank did not respond by the end of day cut-off time (11:00 p.m. EST), the bank feed for that day will be short an amount totaling the credit card payment that was not processed in time. athenaOne automatically creates a CCP Discrepancy remittance record in a time-of-service deposit batch to report the shortage. The shortage is generally accounted for within a few days (typically, three days maximum).
General resolution guidance
You should not need to take any action on a CCP Discrepancy remittance record; frequently, these records resolve themselves over time. However, if you find a CCP Discrepancy record that has not resolved itself, the athenahealth best practice is to submit a case to the CSC for information about the specific deposit transaction that caused the CCP Discrepancy record to be generated.