Check Amount Mismatch to Lockbox Detail Type

A Check Amount Mismatch to Lockbox Detail record is created when your lockbox sends us a deposit envelope, but the details of the items within it do not match the cover sheet.

This amount can represent a credit balance (if the check is an amount in excess of the line item on the deposit advice) or a debit balance (if the check is an amount lower than the line item on the deposit advice). The amount of the discrepancy is placed in this remittance record.

athenahealth attempts to reconcile this deposit. If we determine that the error is truly caused by a lockbox discrepancy, athenahealth will return the record to your practice for review. You should then contact your lockbox bank to have the correction processed. If a lockbox correction is under review, you can pend the record to allow time for corrections. After the correction is completed, you can send the record to athenahealth for reconciliation.

1. Display the Find Unpostables page: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Find Unpostables.
2. Unpostable status — Select OPEN.
3. Responsible party — Select Practice.
4. Unpostable type — Select Check Amount Mismatch to Lockbox Detail.
5. Click Generate Worklist.
   The Unpostables Worklist appears in the Task Bar.

Display the unpostable record

6. From the worklist in the Task Bar, click the Check Amount Mismatch to Lockbox Detail bar to expand the worklist.
7. Click the linked unpostable ID number for the remittance record/unpostable in the worklist.
   The Remittance Record page appears in the Workspace.

In the Status section

8. Review the notes provided by athenahealth.
9. Take the required action described in the notes.
10. Under Select an action to resolve or reassign record, select the Update status and reassign record option.
11. Update status — Select Forwarded Deposit Correction Request to Other Lockbox.
12. Note – Enter detailed information about the actions you've taken.
13. Click Submit.

1. Display the Find Unpostables page: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Find Unpostables.
2. Unpostable status — Select OPEN.
3. Responsible party — Select Practice.
4. Unpostable type — Select Check Amount Mismatch to Lockbox Detail.
5. Click Generate Worklist.
   The Unpostables Worklist appears in the Task Bar.

Display the unpostable record

6. From the worklist in the Task Bar, click the Check Amount Mismatch to Lockbox Detail bar to expand the worklist.
7. Click the linked unpostable ID number for the remittance record/unpostable in the worklist.
   The Remittance Record page appears in the Workspace.

In the Status section

8. Review the notes provided by athenahealth.
9. Take the required action described in the notes.
10. Under Select an action to resolve or reassign record, select the Update status and reassign record option.
11. Update status — Select Practice Escalation – athena Review Required.
12. Note – Enter detailed information about the actions you've taken.
13. Click Submit.