Collection Fee Type

A Collection Fee record is created when athenahealth receives notification that a fee has been deducted from the patient's payment as a result of collection efforts from a collection agency, and the patient does not have an outstanding balance to which we can apply that payment.

This record type is created to ensure that the correct patient payment amount is applied to the patient's account and the collection agency fee is recorded for notation in your general ledger.

These records are open to the practice for review and closure upon creation.

1. Display the Find Unpostables page: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Find Unpostables.
2. Unpostable status — Select OPEN.
3. Responsible party — Select Practice.
4. Unpostable type — Select Collection Fee.
5. Click Generate Worklist. The Unpostables Worklist appears in the Task Bar.

Display the unpostable record

6. From the worklist in the Task Bar, click the Collection Fee bar to expand the worklist.
7. Click the linked unpostable ID number for the remittance record/unpostable in the worklist.
   The Remittance Record page appears in the Workspace.

In the Status section

8. Review the notes provided by athenahealth.
9. Take the required action described in the notes.
10. Under Select an action to resolve or reassign record, select the Update status and reassign record option.
11. Update status — Select Recorded in General Ledger.
12. Click Submit.