Collection Returned Item Type

athenaCollector

A Collection Returned Item remittance record represents a reversal of a recovery from a collection agency.

 

A Collection Returned Item record is created when athenahealth receives a notification of a returned collections payment.

 

 

 

athenahealth conducts the initial review of these records. If athenahealth is unable to locate the payment, we assign the record to practice responsibility. Review the returned item and patient account to determine whether this payment should be posted to athenaOne or to a legacy system.

 

athenahealth is unable to process Collection Returned Item records if the practice has voided or refunded the associated payment. In these cases, it is your responsibility to contact the patient for a rebate or reapply the payment.

 

 

 

Generate an Unpostables Worklist

  1. Display the Find Unpostables page: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Find Unpostables.
    The Find Unpostables page appears.
  2. Unpostable status — Select OPEN.
  3. Responsible party — Select Practice.
  4. Unpostable type — Select Collection Returned Item.
  5. Click Generate Worklist.
    The Unpostables Worklist appears in the Task Bar.

Display the unpostable record

  1. From the worklist in the Task Bar, click the Collection Returned Item bar to expand the worklist.
  2. Click the linked unpostable ID number for the remittance record/unpostable in the worklist.
    The Remittance Record page appears in the Workspace.

In the Status section

  1. Review the notes provided by athenahealth.
  2. Take the required actions described in the notes.
  1. Under Select an action to resolve or reassign record, select the Update status and reassign record option.
  2. Update status — Select one of these options.
    • Identified athena Patient Information — Select this option if you have included specific information about the payment and you are returning the remittance to athenahealth for posting.
    • Identified as non-athena payment — Select this option if you posted the payment to a foreign system.
    • Recorded in General Ledger — Select this option if you determined that the payment is for a non-athenaOne claim and you are closing the remittance record.
  3. Note — Enter detailed information about the actions you've taken.
  4. Click Submit.