Cut Refund Check Type

athenaCollector

A Cut Refund Check remittance record represents a refund issued through your U.S. Bank account. The remittance record acts as a placeholder until the check is cashed. Cut Refund Check remittance records are created for athenaMailbox clients participating in the Month End Close Reconciliation feature.

 

When you use your U.S. Bank account to cut refund checks, you can create a Cut Refund Check remittance record that will be resolved when the check is cashed by the bank. A negative deposit batch is then created with the matching negative Cashed Check remittance record. The Cashed Check remittance record is matched by athenahealth from your U.S. Bank data feed. You should not need to take any action on these records to close them.

 

If the Cut Refund Check record remains open and is not matched to a Cashed Check remittance record, follow up with the intended payee. Depending on the status of the check you cut, close the remittance record as described in the procedures on this page.

 

 

 

 

If the refund check has been cashed by the intended payee, look for a Cashed Check remittance record that matches the Cut Refund Check remittance record. If a matching record is found, update the Cut Refund Check remittance record as follows.

  1. Display the Find Unpostables page: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Find Unpostables.
  2. Unpostable status — Select OPEN.
  3. Unpostable type — Select Cut Refund Check.
  4. Click Generate Worklist.
    The Unpostables Worklist appears in the Task Bar.

Display the unpostable record

  1. From the worklist in the Task Bar, click the Cut Refund Check bar to expand the worklist.
  2. Click the linked unpostable ID number for the remittance record/unpostable in the worklist.
    The Remittance Record page appears in the Workspace.

In the Status section

  1. Under Select an action to resolve or reassign record, select the Update status and reassign record option.
  2. Update status — Select Matched to Cashed Check.
  3. Add a detailed note with the matching record's ID number.
  4. Click Submit.

 

 

If you contacted the payee and the payee confirms that the check has not been cashed, update the Cut Refund Check remittance record as follows.

 

Note: When the payee cashes the check, a Cashed Check remittance record is created and matched to the Cut Refund Check remittance record.

  1. Display the Find Unpostables page: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Find Unpostables.
  2. Unpostable status — Select OPEN.
  3. Unpostable type — Select Cut Refund Check.
  4. Click Generate Worklist.
    The Unpostables Worklist appears in the Task Bar.

Display the unpostable record

  1. From the worklist in the Task Bar, click the Cut Refund Check bar to expand the worklist.
  2. Click the linked unpostable ID number for the remittance record/unpostable in the worklist.
    The Remittance Record page appears in the Workspace.

In the Status section

  1. Under Select an action to resolve or reassign record, select the Update status and reassign record option.
  2. Update status — Select Cashed check not found - Pend for additional time.
    This option keeps the record pending for 60 days.
  3. Add a note to indicate the expected date that the check will be cashed.
  4. Click Submit.

 

 

If you cannot find a Cashed Check remittance record that matches the Cut Refund Check remittance record but you have confirmation from the payee that the check was cashed, update the Cut Refund Check remittance record as follows.

 

Note: You should not close a record that has not been matched or has not been cashed by the payee.

  1. Display the Find Unpostables page: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Find Unpostables.
  2. Unpostable status — Select OPEN.
  3. Unpostable type — Select Cut Refund Check.
  4. Click Generate Worklist.
    The Unpostables Worklist appears in the Task Bar.

Display the unpostable record

  1. From the worklist in the Task Bar, click the Cut Refund Check bar to expand the worklist.
  2. Click the linked unpostable ID number for the remittance record/unpostable in the worklist.
    The Remittance Record page appears in the Workspace.

In the Status section

  1. Under Select an action to resolve or reassign record, select the Update status and reassign record option.
  2. Update status — Select Closed-Not matched.
  3. Add a detailed note with confirmation that the check was cashed.
  4. Click Submit.

 

 

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