Deposit Batch Amount Error Type

A Deposit Batch Amount Error record is created when a discrepancy exists between the deposit total and the itemized payment total.

With a few exceptions, athenahealth reconciles these deposit batch errors, so no practice action is required; however, if a Deposit Batch Amount Error remittance record is moved to the practice's queue to be worked, please review the history section of the record. This section contains a detailed note with the action to take next.

Review the BYOLB template or lockbox detail and verify any errors that athenahealth has identified. You may need to contact your lockbox for additional deposit details. After the error is corrected, return the record to athenahealth for deposit correction or posting.

1. Display the Find Unpostables page: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Find Unpostables.
2. Unpostable status — Select OPEN.
3. Unpostable type — Select Deposit Batch Amount Error.
4. Click Generate Worklist.
   The Unpostables Worklist appears in the Task Bar.

Display the unpostable record

5. From the worklist in the Task Bar, click the Deposit Batch Amount Error bar to expand the worklist.
6. Click the linked unpostable ID number for the remittance record/unpostable in the worklist.
   The Remittance Record page appears in the Workspace.

In the Status section

7. Under Select an action to resolve or reassign record, select the Update status and reassign record option.
8. Update status — Select Practice Escalation - athena Review Required.
9. Note — Add a detailed note with confirmation that the check was cashed.
10. Click Submit.