Deposit Location Error Correction Type

Deposit Location Error Correction records are created for athenaMailbox clients when the U.S. Bank data feed file is received. The system opens a deposit batch and creates a remittance record that represents one of the following: a correction to a check deposit that was originally made to the wrong account; a check deposit that was rejected by the issuing bank; or a record of a transfer of funds made by the practice.

When athenahealth receives a deposit adjustment from U.S. Bank, we locate the original payment information and work to either post the funds or remove the original posting.

If the remittance record is assigned to athenahealth, we follow up with U.S. Bank and attempt to process the record against the original payment. You do not need to work this remittance record at this time. We are working to resolve it for you.

On rare occasions, the error is corrected by both U.S. Bank and the issuing bank or refunded by the practice in addition to a corrective debit. athenahealth will identify this scenario in our initial review of the record, and will assign the record to your responsibility so that you can contact the payer and request the return of the double payment reversal.

• If a return of funds is expected, you can return the record to athenahealth.
• If a return of funds is not expected, you can record the debit in your general ledger and close the record.

Deposit Location Error Correction records are also created to represent the transfer of funds by the practice. These record types will be identified during the initial review conducted by athenahealth and forwarded to you to record in your general ledger and close.

1. Display the Find Unpostables page: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Find Unpostables.
2. Unpostable status — Select OPEN.
3. Responsible party — Select Practice.
4. Unpostable type — Select Deposit Location Error Correction.
5. Click Generate Worklist.
   The Unpostables Worklist appears in the Task Bar.

Display the unpostable record

6. From the worklist in the Task Bar, click the Deposit Location Error Correction bar to expand the worklist.
7. Click the linked unpostable ID number for the remittance record/unpostable in the worklist.
   The Remittance Record page appears in the Workspace.

In the Status section

8. Review the notes provided by athenahealth.
9. Take the required action described in the notes.
10. Under Select an action to resolve or reassign record, select the Update status and reassign record option.
11. Update status — Select Review for Additional Information.
12. Note — Enter detailed information about your conversation with the payer and the payer's intent.
13. Click Submit.

1. Display the Find Unpostables page: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Find Unpostables.
2. Unpostable status — Select OPEN.
3. Responsible party — Select Practice.
4. Unpostable type — Select Deposit Location Error Correction.
5. Click Generate Worklist.
   The Unpostables Worklist appears in the Task Bar.

Display the unpostable record

6. From the worklist in the Task Bar, click the Deposit Location Error Correction bar to expand the worklist.
7. Click the linked unpostable ID number for the remittance record/unpostable in the worklist.
   The Remittance Record page appears in the Workspace.

In the Status section

8. Review the notes provided by athenahealth.
9. Take the required action described in the notes.
10. Under Select an action to resolve or reassign record, select the Update status and reassign record option.
11. Update status — Select Recorded in General Ledger.
12. Click Submit.