Offset Type
An Offset record represents a placeholder, either for you to balance out a refund made to a patient or insurance company to account for actions taken in a payment batch with no deposit batch, or for athenahealth to balance complex posting items.
General resolution guidance
If you find that an offset has been created by athenahealth, we will work to close this record. No action by your practice is necessary.
Avoid creating Offset remittance records yourself, because these records will not match your bank activity.
If the record was created by the practice and is still open, the record should be closed as Recorded in General Ledger.
To close an Offset record
Note: Close only those Offset records that were created by the practice. You should never close a record assigned to athenahealth.
- Display the Find Unpostables page: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Find Unpostables.
- Unpostable status — Select OPEN.
- Responsible party — Select Practice.
- Unpostable type — Select Offset.
- Click Generate Worklist.
The Unpostables Worklist appears in the Task Bar.
Display the unpostable record
- From the worklist in the Task Bar, click the Offset bar to expand the worklist.
- Click the linked unpostable ID number for the remittance record/unpostable in the worklist.
The Remittance Record page appears in the Workspace.
In the Status section
- Under Select an action to resolve or reassign record, select the Update status and reassign record option.
- Update status — Select Recorded in General Ledger.
- Click Submit.