Returned eCheck Type

 

A Returned eCheck remittance record is created when an eCheck that was previously deposited to your account has been reversed with an adjustment at U.S. Bank. In addition, Returned eCheck records are created when fee adjustments or refunds are received from Elavon. Specific descriptions are determined by reviewing the adjustment description located in Merchant Connect.

 

 

athenahealth will review the Returned eCheck remittance records and determine whether the record is associated with a claim or with a fee. If athenahealth determines that the record is associated with a patient account or claim, we will reconcile the record and no further action is required.

 

athenahealth is unable to process returned e‑checks against patient accounts when a refund of the check was issued to the patient. It is your responsibility to follow up with the patient and request the return of funds. In these cases, athenahealth assigns the record to your practice to review and close.

 

If the record is determined to be associated with a fee for the practice, the record is returned for you to review and close.

 

1. Display the Find Unpostables page: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Find Unpostables.
2. Unpostable status — Select OPEN.
3. Responsible party — Select Practice.
4. Unpostable type — Select Returned eCheck.
5. Click Generate Worklist.
   The Unpostables Worklist appears in the Task Bar.

Display the unpostable record

6. From the worklist in the Task Bar, click the Returned eCheck bar to expand the worklist.
7. Click the linked unpostable ID number for the remittance record/unpostable in the worklist.
   The Remittance Record page appears in the Workspace.

In the Status section

8. Review the notes provided by athenahealth.
9. Take the required action described in the notes.
10. Under Select an action to resolve or reassign record, select the Update status and reassign record option.
11. Update status — Select Recorded in General Ledger.
12. Note – Enter detailed information about the actions you've taken.
13. Click Submit.