Live Benchmarks Report

 

On the Main Menu, click Calendar. Under COMMUNICATIONS, click athenaNetwork, and then click the tab for live benchmarks

 

 

To access the Live Benchmarks report, you need the Live Benchmarks Access user permission (included in many roles). To disable and hide this report for your practice, please contact the CSC from athenaOne > Support > Success Community > Contact Client Support Center.

 

 

The Live Benchmarks report displays up to eight rows for your practice. However, to protect your privacy, the report displays a category row only when there are five or more practices in the category.

 

The report provides a 7-day average for a "real-time" view and a 91-day average for a "quarterly" view. These views show an analysis of your practice performance on a daily basis, across four "best practice" metrics.

 

Columns in the report

• Count — Number of practices summarized in the row
• Charge Entry lag (days) — Average length of time (in days) between the date of service and the date that the claim is entered
• HOLD lag (days) — Average number of days that claims sit in the hold bucket before being worked
• MGRHOLD lag (days) — Average number of days that claims sit in the manager hold bucket before being worked
• % of Self Pay > 90 days — Dollar-weighted percentage of open self-pay balances that are older than 90 days

Within each column, there are two metrics:

• Median — Median figure of that column, that is, the metric achieved by the average practice for that category
• Your Rank — Where you rank in that category in comparison to other practices

You can use these metrics to compare your practice to other athenaOne practices in your state, region, specialty, and group size.

 

Rows  

• Your Practice — Number for your practice for each category column
• Practices in Your Category in Your State — Number of specialty care practices in your state, the median for each category in your state, and where you rank in the category
• Practices in Your Category in Your Region — Number of specialty care practices in the region, the median for each category in the region, and where you rank in the category
• All Practices in Your Category — Number of specialty care practices across all of athenaOne, the median for each category, and where you rank in the category
• All Practices in Your State — Number of practices in your state, the median for each category in your state, and where you rank in the category
• All Practices in Your Region — Number of practices in the region, the median for each category in the region, and where you rank in the category
• All Practices in Your Size Category — Number of practices of the same or similar size across athenaOne, the median for each category, and where you rank in the category
• National — Number of practices across all of athenaOne, the median for each category, and where you rank in the category