Practice Addresses

athenaCollector

This page allows you to administer your practice's mail return address. With this address, athenahealth knows where to send correspondence that we receive for your practice that cannot be scanned and stored in athenaOne.

 

On the Main Menu, click Settings > Practice Manager. In the left menu, under Practice Links — Miscellaneous, click Practice Addresses

 

 

  1. Display the Practice Addresses page: On the Main Menu, click Settings > Practice Manager. In the left menu, under Practice Links — Miscellaneous, click Practice Addresses.
  2. Reference Name — How your practice refers to this address.
  3. PO Box Number — If your practice receives mail at the post office, enter the box number in this field.
  4. Address — If your practice receives mail at a street address, enter it in this field.
  5. Address (cont) — Enter the second line of the address, if any.
  6. Zip — When you enter the ZIP+4 code, athenaOne fills in the City and State fields. If you don't know the ZIP+4 code, click Lookup to find it with the USPS ZIP Code Lookup tool.
  7. Click Add. The address appears in the Practice Addresses section.
    Use the update and delete links to manage your practice addresses.

 

 

When athenahealth receives mail for athenaMailbox and lockbox clients, we post the remittance and classify the rest as correspondence. Some correspondence, such as notes from patients and payer newsletters, can be scanned and posted to your Correspondence Dashboard. Other correspondence, such as magazines and tax forms, must be returned to your practice. Additionally, we occasionally receive mail for non-athenaMailbox or lockbox clients; this mail must also be returned to the practice. On the Practice Addresses page, you can specify the addresses where athenahealth should send this correspondence.

 

If you have more than one athenaMailbox or lockbox and you require that your correspondence for each be sent to a different mailing address, please contact the CSC by selecting Support > Create Case or Call in the Main Menu and ask us to enable the Multiple Practice Return Addresses practice setting. With this setting enabled, you can set a different practice mail return address for each athenaMailbox or lockbox.

 

Note: If you receive any documentation such as patient statements or other practice correspondence that does not belong to your practice, please return the letter that athenahealth generated along with the return envelope and the documentation that was received in error to:

R&IP Quality Assurance

1 athena Way

Belfast, ME 04915

 

Add Practice Address
Reference Name

Enter the name of the address. Your practice can refer to this address in the athenaOne system. For example, "Watertown Office" or "Belfast Clinic."

PO Box Number

If your practice receives mail at the post office, enter the box number in this field.
Address

If your practice receives mail at a street address, enter it in this field.
Address (cont)

Enter the second line of the address, if any.
City Enter the city of the address.
State Enter the state of the address.
Zip When you enter the ZIP+4 code, athenaOne fills in the City and State fields. If you don't know the ZIP+4 code, click Lookup to find it with the USPS ZIP Code Lookup tool.
Practice Addresses
Reference Name The address identifier.
Address The mailing address.
Set Practice Mail Return Address
Address Contains the reference names of all your practice addresses.
Attention The name or department for mail attention.

 

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