Unpostables Dashboard
athenaOne for Hospitals & Health Systems
This page provides an interactive display of all open unpostables records and their corresponding net dollar value, sorted by unpostable category or responsible party (Practice or athenahealth).
How do I get to this page?
On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Unpostables Dashboard
To generate
a worklist of all the unpostable records within an unpostable category
- Display the Unpostables Dashboard: On the Main Menu, click Financials. Under PAYMENTS, click Unpostables. In the left menu, under UNPOSTABLE REMITTANCE, click Unpostables Dashboard.
- Category — Locate the unpostable category that you want. You can pause your cursor over a category to display a pop-up list of all the unpostable types included in that category.
- In that category row, under the Record column or Amount column, click the linked number of records or dollar amount. The Unpostables Worklist for those records appears in the Task Bar. By default, the worklist is sorted as follows:
- Practice records are organized by unpostable type.
- Practice amount and athenaOne amount are organized by dollar value.
- athenaOne records are organized by unpostable age.
- Organize — (at the top of the worklist in the Task Bar) You can select an option to re-sort the worklist and group the records.
- To access individual unpostable records, click a group name to expand the list of individual records in that group.
- Click a linked unpostable ID number to display the Remittance Record page in the Workspace.
Features and workflows
Best practice
Unworked remittance records extend your AR. As an athenahealth best practice, the Unpostables Dashboard should be worked daily. The Dashboard is separated into Practice and Athena responsible unpostables. Your practice is responsible for resolving unpostables in the "Practice" column. The goal for a remittance record that corresponds to athenaOne dates of service is for the funds in the remittance record to be posted to the claim. Ideally, these remittance records are zeroed out and posted to a claim after they are worked. The goal for a remittance record unrelated to a claim — a management fee for example — is for the record to be closed without being zeroed out and for the funds to be noted either in your General Ledger or in your foreign system.
Unpostable categories
Unpostable categories automatically group together unpostable types that are similar in type and workflow.
Tip: In the Category column on the Unpostables Dashboard, you can pause your cursor over a category to display a pop-up list of all the unpostable types included in that category.
You can click on a column heading to sort the display by that column.
Field Reference
| Column Headings | |
|---|---|
| Category |
Unpostable categories automatically group together unpostable types that are similar in type and workflow. You can hover over this column to display a pop-up list of all the unpostable types included in that category. |
| Practice |
|
| Athena |
|