Quick Reference — To resolve a document with a missing paper form

athenaClinicals

 

An Rx/Order is not faxed without a corresponding paper form for the order type.

 

To resolve this issue, use the Order Routes page to attach the paper form to the order route.

1. Display the Order Routes page: On the Main Menu, click Settings > Clinicals. In the left menu, under Practice Links — Order Configuration, click Order Routes.
2. Click Edit for the order route you need.
   Additional fields appear.
3. Clinical order form — Select the clinical paper form on which the orders will be printed. (These forms are administered using the Clinical Paper Forms page.)
4. Click Save.

After the order route has been updated, return to the document and resubmit it.

1. Scroll down to the very bottom of the screen, just above the Save and Cancel buttons, and click view actions.
2. If the Resubmit button is not visible, click more actions.
   
3. Select the Resubmit option, and click Save.

Best practice: You can use the Task Assignment Overrides page to route to documents to delegated users automatically.

 

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