Quick Reference — Cancellation message sent to pharmacy when you stop a medication

When you stop certain medications, athenaOne sends a cancellation message to the patient's preferred pharmacy (see To stop or delete a medication in the patient chart). The pharmacy cancels the medication, and athenaOne updates the prescription document to confirm that the medication is cancelled.

Note: If you do not want to use this feature, contact the CSC from athenaOne > Support > Success Community > Contact Client Support Center.

 

athenaOne sends a cancellation message to the pharmacy when you cancel a medication that meets these criteria:

  • The medication was ordered in athenaOne by a provider in your practice.
  • The medication was ordered no more than six months ago using the EPCS workflow for controlled substances or no more than one year ago for non-EPCS prescriptions.
  • The medication was not previously cancelled in the prescription document.

Important: You must call the pharmacy to cancel a medication that was ordered outside your practice, that originated from a download of the patient's medical history, or that was manually entered in the patient's medication list.

 

After athenaOne sends an electronic cancellation message to a pharmacy, the pharmacy cancels the medication and athenaOne updates the prescription document to confirm that the medication is cancelled. The prescription document displays the following information about a cancellation message:

  • Date and time that the message was sent
  • Delivery status
  • Acknowledgment from the pharmacy

Note: You cannot recall a cancellation message. If the medication was cancelled in error, you should call the pharmacy.

 

If a cancellation message fails

As with other prescription messages sent to pharmacies, athenahealth always attempts to send cancellation messages electronically. However, if a cancellation message fails to be sent, the message drops to fax or is sent to the prescriber's Clinical Inbox in REVIEW status if the prescriber must call the pharmacy to cancel the medication.

Note: Data reconciliation of medications does not trigger an automatic cancellation message.