Quick Reference — Message Windows for athenaCommunicator Automated Messages

athenaCommunicator

By default, athenaCommunicator makes calls and sends email and text messages during the following hours (in the patient's local time).

ReminderCall
- Email and text messages: 9:00 a.m. — 9:00 p.m.
- Phone calls: 10:00 a.m. — 8:00 p.m.
ResultsCall: 9:00 a.m. — 8:00 p.m.
GroupCall
- Immediate Cancellation: 7:00 a.m. — 8:00 p.m.
- Custom (also known as Message Only): 10:00 a.m. — 8:00 p.m.
- No Show: 10:00 a.m. — 8:00 p.m.
- Ticklers: 10:00 a.m. — 8:00 p.m.
- Cancellation: 10:00 a.m. — 8:00 p.m.
- Weather: 7:00 a.m. — 8:00 p.m.
- Population Health campaigns: 10:00 a.m. — 8:00 p.m.
- Health Awareness campaigns: 10:00 a.m. — 8:00 p.m.
Order Reminders: 9:00 a.m. — 8:00 p.m.
Self-Pay: 10:00 a.m. — 8:00 p.m.

If you use the Live Operator service, live operators are available from 10:00 a.m. to 8:00 p.m., Monday through Friday (excluding major holidays). These hours cannot be changed.

Note: Patient Portal verification calls and text messages are not restricted to specific message windows. Because this type of call is explicitly requested by patients at a time that is convenient for them, athenaCommunicator sends verification calls and text messages on demand at any time of the day or night.

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