User Guide — Faxing Lab and Image Orders

athenaClinicals

You can send multiple lab and imaging orders to a clinical provider in a single fax. Using a single fax, multiple orders are received at the same time, and the lab or imaging facility can perform all the ordered tests during the same patient visit.

Note: When clinical staff send orders via the Clinical Inbox, providers can set Submitter to ATHENA manually, instead of waiting for staff submission. The Submitter field appears on lab orders and imaging orders.

 

In order for lab/imaging orders to be sent together via fax, they must:

  1. Be going to the same clinical provider.
  2. Use the same clinical paper form, as determined by order route.
  3. Set to Submit by ATHENAFAX at the same time.
  4. Be checked off at the same time in consolidated document view or signed off by the provider at the same time from the encounter or new order group.

Multiple orders for the same clinical provider using an order form with magic words that support multiple orders are combined into a single fax and sent to the same clinical provider. These magic words are:

  • {{CLINICALORDERDESCRIPTIONBLOCK}}
  • {{CLINICALORDERDESCRIPTIONBLOCK_WITHDIAGNOSISNOTES}}
  • {{CLINICALORDERDESCRIPTIONBLOCK_WITHOUTLOCALCODES}}
  • {{CLINICALORDERS}}

Note: If you use the CLINICALORDERDESCRIPTIONBLOCK magic word and a facility-specific test name is available for your order, the facility's order code and test name appear on the paper form as: ORDERCODE | TEST NAME. If you select an order from the global order list that does not contain any order details, the global order name appears. If you use the CLINICALORDERNAME magic word, the global order name appears even if a facility-specific test name is available for your order. The ICD code appears on the same line as the diagnosis.

 

The following magic words support showing a single order at a time. If several orders are sent to the same clinical provider, several order forms are concatenated together into a single fax, so that all orders arrive at the same time.

  • {{CLINICALORDERNAME}}
  • {{CLINICALORDERDESCRIPTION}}
  • {{ORDERNAMEWITHCODE}}
  • {{CLINICALORDERORDERTEXT}}

 

 

Generally, when lab/imaging orders are saved and signed off, they are assigned to an individual staff member or Clinical Inbox work queue for submission.

  1. From the Clinical Inbox, click the patient's name that may be associated with multiple orders.

  2. From the consolidated document view that appears, select all the orders for the same clinical provider and set the orders to Submit by ATHENAFAX.

  3. After the fax is submitted, an entry under the Document history displays:
    Fax includes multiple orders. View details
  4. You can click View details to see the orders that have been sent, inside the appropriate clinical paper form (as determined by the order route set on the Order Routes page).

 

 

If your practice, a clinical provider, and an ordering provider are set up to use outbound order interfaces, the Submitter field is set to use ATHENA by default, and the orders are sent via interface.

 

If the interface is not used, orders with Submitter set to ATHENA go out via ATHENAFAX.

 

If ATHENAFAX is not available for any reason, the orders route to the staff members, as determined by your practice configuration, including task assignment overrides.

 

 

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