User Guide — Patient 835 Transactions
The Patient 835 ANSI transaction represents a payment made by a patient through a third-party (non-athenahealth) payment processing system for their claims in athenaOne. athenaOne accepts and posts this remittance directly to the patient balance due.
User access
This feature is available to all athenahealth practices, except for those with shared TINs. Only practices enrolled with a supported third-party payment processor will receive Patient 835 remittance.
What to expect
In the event of overpayment, the amount in excess is placed into the patient's unapplied account. If athenahealth cannot make a confident match between received remittance and a patient account or claim in athenaOne, the record is classified as a No matching charge/patient remittance record.
Rarely, you may also see a Chargeback remittance record generated from a Patient 835 remittance. This Chargeback record represents a patient payment from a contested or cancelled Patient 835. It is a negative amount that athenaOne creates automatically.
Finally, to accommodate some third-party payment processors' monthly fees, we create a Management Fee remittance record that is automatically closed and designated into the incentive program Instamed - Payment Processing Fee. You can report on this program from the Program Payments page.