Patient Portal Configuration Settings
Use this page to look up Patient Portal configuration information, including best practice setting values.
Important: All athenaCommunicator features require the "Patient Cycle" implementation setting enabled at the tablespace level.
Patient Portal baseline settings
| Setting Name | Description | Location | Configuration Level | Default Value | Best Practice Value | Customer Facing | Setting Owner for New Customers | Setting Owner for Existing Customers |
| Patient cycle portal | Enables patient portal. Adds option to Set/Change PIN on Full Registration page. Shows additional information in the privacy page related to the patient portal. Adds option of source for patient cases/appointment requests of “Patient Portal.” |
 > Implementation > Client Functions > Settings |
Tablespace | OFF | ON | No | Onboarding | CSC |
| Portal Third Party Login allowed | Allows third party (family and guarantor) login to the Patient Portal. Adds “Patient Portal: Family/Guarantor Access” checkbox on the login page of the patient portal. |
> Implementation > Client Functions > Settings |
Tablespace | OFF | ON | No | Onboarding | CSC |
| Patient Portal enabled | Enables the full patient portal |
> Communicator > Patient Portal > Portal Settings > Full Portal Type |
Brand | OFF | FULL | No | Onboarding | CSC |
| Patient registered for the portal | Patient must be registered to gain access to the patient portal | Quickview | Patient | None | Register | No | Customer | Customer |
Patient Portal setup
| Setting Name | Description | Location | Configuration Level | Default Value | Best Practice Value | Customer Facing | Setting Owner for New Customers | Setting Owner for Existing Customers |
| General | This enables the different sections of the patient portal | Settings Gear > Communicator > Patient Portal > Portal settings | Brand or Tablespace | Use recommended settings | Use recommended settings | Read Only | Onboarding | CSC |
| Registration | ||||||||
| Home | ||||||||
| Appointments | ||||||||
| Messages | ||||||||
| My Health | ||||||||
| Billing | ||||||||
| My Profile | ||||||||
| Tasks and Tools | ||||||||
| Footer |
Communicator branding settings
| Setting Name | Description | Location | Configuration Level | Default Value | Best Practice Value | Customer Facing | Setting Owner for New Customers | Setting Owner for Existing Customers | Notes |
| Website URL | The URL of your practice or brand website, if you have a public website that patients can visit. This URL appears as a link on the home page of the Patient Portal, in the "About the Patient Portal" message, so that patients can easily open your practice's website. |
> Communicator > Patient Portal > Communicator Branding |
Brand or Tablespace | Blank | Link to customers public site | Read Only | Onboarding | CSC | Onboarding configures this with the use of a spreadsheet |
| Website URL link text | On the Patient Portal home page, this text is the link to your practice's public website. (The Website URL field defines the actual URL that is embedded in the URL link text.) | Practice Website | Link to customers public site | ||||||
| Website URL TTS pronunciation | The phonetic pronunciation of your practice's website URL | Blank | Optional | ||||||
| Patient Portal URL | This is the address at which patients can find the Patient Portal. It appears when a practice user clicks the Print Portal URL link in Quickview, and can also can appear in GroupCall campaigns, ResultsCall and OrderCall campaigns, ReminderCall campaigns, SelfPay Call campaigns, and Patient Portal messages. | Blank | Blank | If left blank, this setting defaults to the 'default' athena portal URL. Otherwise, it gets populated by ONB or later by CSC per customer request. | |||||
| Go Live Date | athenaCommunicator Go-live date | Blank | Go live date | ||||||
| Logo | Your practice's logo, which appears on the Patient Portal and in email communications to patients. The image file for the logo must be a .jpg, .gif, or .png file, and the maximum file size is 800 kB. | Blank | Add customer logo | ||||||
| Portal Positioning | The alignment for the practice logo on the Patient Portal: Center, Left, or Right. | Blank | Consult customer | ||||||
| Alternate Text | If your practice uses a background image for your Patient Portal, this field displays the alternate text for the background image | Blank | Consult customer | ||||||
| Background solid color | N/A | N/A | N/A | N/A | N/A | Setting is no longer active, we no longer support custom background colors or images. | |||
| Background image | N/A | N/A | N/A | N/A | N/A | Setting is no longer active, we no longer support custom background colors or images. | |||
| Background image arrangement | If your practice uses a background image for your Patient Portal, this field tells you how the image is set to repeat: Don't Repeat Repeat Repeat vertically Repeat horizontally | Blank | Consult customer | Read Only | CSC | ||||
| Page title | The hex code and color for the section heading text on the Patient Portal sign-in page. | ||||||||
| Primary button default | The hex code and color for primary buttons on your Patient Portal. | ||||||||
| Primary button hover | The hex code and color displayed when you hover the cursor over primary buttons on your Patient Portal. | ||||||||
| Secondary button default | The hex code and color for secondary buttons on your Patient Portal. | ||||||||
| Secondary button hover | The hex code and color displayed when you hover the cursor over secondary buttons on your Patient Portal. | ||||||||
| Disabled button | The hex code and color for disabled buttons on your Patient Portal. |